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October 2021

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New Patches Have Been Released For OTRS
by Sabrina Seubert 18 Oct '21

18 Oct '21

Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: October 18, 2021 > Patch/Patches: OTRS 8.0.17 OTRS 7.0.30 OTRS::ITSM Module 7.0.30 OTRS CloneDB 8.0.2 OTRS PrimaySecondary 8.0.5 OTRS Survey 8.0.4 OTRS Survey 7.0.24 OTRS SystemMonitoring 8.0.6 OTRS SystemMonitoring 7.0.16 You’ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ <https://pg183.keap-link020.com/v2/click/52be53ea789fa5c5acdd477baf21f47c/eJ…> Kind regards, Your OTRS release team Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German <https://pg183.keap-link011.com/v2/click/f820971a2272ed41a139d98785e55da8/eJ…> English <https://pg183.keap-link009.com/v2/click/32c36ffe9b209317431e05b879a7c20f/eJ…> Spanish <https://pg183.keap-link004.com/v2/click/0258ed8a2be745f657d0f268fb44e5ac/eJ…> Portuguese <https://pg183.keap-link012.com/v2/click/588f8c2d1a8a686dfd94f33a0ebb13d6/eJ…> <https://www.facebook.com/OTRSGroup/> <https://twitter.com/otrsgroup> <https://www.linkedin.com/company/154779> <https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g> <https://www.instagram.com/otrs_group/> Visit www.otrs.com <https://pg183.keap-link009.com/v2/click/f44310722e999ee7d967d8e3544dea1f/eJ…> or contact us. <https://pg183.keap-link004.com/v2/click/77303cf9a2aece9cb48999db23b68041/eJ…> OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany +49 6172 681988 0

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New Security Updates for OTRS
by Sabrina Seubert 18 Oct '21

18 Oct '21

Security Advisories Dear reader, The following security fix/es was/were made: OTRS Security Advisory 2021-20 ID: OSA-2021-20 Date: 2021-10-18 Title: Agents are able to lock the ticket without the "Owner" permission Severity: 3.5 LOW Product: OTRS 8.0.x Fixed in: OTRS 8.0.17 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N References: CVE-2021-36097 OTRS Security Advisory 2021-19 ID: OSA-2021-19 Date: 2021-10-18 Title: Regular Expression Denial of Service in postcs Severity: 5.3 MEDIUM Product: OTRS 8.0.x, OTRS 7.0.x Fixed in: OTRS 8.0.17, OTRS 7.0.30 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L References: CVE-2021-23368 To read the entire Security Advisory/Advisories, please follow this link: https://otrs.com/overview-release-notes-security-advisories/security-adviso… <https://pg183.keap-link013.com/v2/click/aa963d5eefb59647d727e26f0f69a580/eJ…> Kind regards, Your OTRS release team <https://pg183.keap-link004.com/v2/click/125a3149e59aca2785a10199f7e26fd7/eJ…> Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German <https://pg183.keap-link008.com/v2/click/0adf3841fce0d1deb4c93be8e97fe37f/eJ…> English <https://pg183.keap-link003.com/v2/click/7cde127bccfa3342159206a6e4b3f774/eJ…> Spanish <https://pg183.keap-link008.com/v2/click/602dd892ee2c1eabe7cd84a39b52a92e/eJ…> Portuguese <https://pg183.keap-link006.com/v2/click/0f95e963ac1959446ce5d311e63ec3de/eJ…> <https://www.facebook.com/OTRSGroup/> <https://twitter.com/otrsgroup> <https://www.linkedin.com/company/154779> <https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g> <https://www.instagram.com/otrs_group/> Visit www.otrs.com <https://pg183.keap-link011.com/v2/click/fe922f5bab4dedb7b7bdceabd6ab52d4/eJ…> or contact us. <https://pg183.keap-link002.com/v2/click/05eb6b6d0a5b5da9aa13f358c47f40e7/eJ…> OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany +49 6172 681988 0

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