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July 2021

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New Patches Have Been Released For OTRS
by Erkan Yilmaz 26 Jul '21

26 Jul '21

Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: July 26, 2021 Patch/Patches: OTRS 8.0.15 OTRS 7.0.28 OTRS::ITSM Module 7.0.28 OTRS CloneDB 7.0.17 OTRS MasterSlave 7.0.26 OTRS Survey 8.0.2 OTRS Survey 7.0.23 OTRS TimeAccounting 7.0.20 You’ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ <https://pg183.infusion-links.com/api/v1/click/6337345202028544/488148111209…> To benefit from the latest major release, OTRS Group managed customers are updated by our Customer Solution Team after scheduling an individual maintenance appointment. OTRS On-Premise customers can obtain our new product version by ordering our migration service. Kind regards, Your OTRS release team Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German <https://pg183.infusion-links.com/api/v1/click/5291006510891008/488148111209…> English <https://pg183.infusion-links.com/api/v1/click/5559253961408512/488148111209…> Spanish <https://pg183.infusion-links.com/api/v1/click/6692987888599040/488148111209…> Portuguese <https://pg183.infusion-links.com/api/v1/click/5559748553736192/488148111209…> <https://www.facebook.com/OTRSGroup/> <https://twitter.com/otrsgroup> <https://www.linkedin.com/company/154779> <https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g> <https://www.instagram.com/otrs_group/> Visit www.otrs.com <https://pg183.infusion-links.com/api/v1/click/4604018606604288/488148111209…> or contact us. <https://pg183.infusion-links.com/api/v1/click/4851513479790592/488148111209…> OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany +49 6172 681988 0

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New Security Updates for OTRS
by Erkan Yilmaz 26 Jul '21

26 Jul '21

Security Advisories Dear reader, The following security fix/es was/were made: OTRS Security Advisory 2021-10 ID: OSA-2021-10 Date: 2021-07-26 Title: Support Bundle includes S/Mime and PGP keys Severity: 5.2 MEDIUM Product: OTRS 8.0.x, OTRS 7.0.x Fixed in: OTRS 8.0.15, OTRS 7.0.28 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N References: CVE-2021-21440 OTRS Security Advisory 2021-12 ID: OSA-2021-12 Date: 2021-07-26 Title: XSS vulnerability in Time Accounting Severity: 4.5. MEDIUM Product: TimeAccounting 7.0.x Fixed in: TimeAccounting 7.0.20 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N References: CVE-2021-21442 OTRS Security Advisory 2021-13 ID: OSA-2021-13 Date: 2021-07-26 Title: Unautorized listing of the customer user emails Severity: 3.5 LOW Product: OTRS 7.0.x, OTRS 6.0.x, Fixed in: OTRS 7.0.28 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N References: CVE-2021-21443 OTRS Security Advisory 2021-14 ID: OSA-2021-14 Date: 2021-07-26 Title: Unautorized access to the calendar appointments Severity: 3.5 LOW Product: OTRS 7.0.x, OTRS 6.0.x Fixed in: OTRS 7.0.28 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N References: CVE-2021-36091 OTRS Security Advisory 2021-15 ID: OSA-2021-15 Date: 2021-07-26 Title: XSS attack using special link in email Severity: 6.5 MEDIUM Product: OTRS 8.0.x, OTRS 7.0.x, OTRS 6.0.x Fixed in: OTRS 8.0.15, OTRS 7.0.28 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N References: CVE-2021-36092 To read the entire Security Advisory/Advisories, please follow this link: https://otrs.com/overview-release-notes-security-advisories/security-adviso… <https://pg183.keap-link003.com/api/v1/click/6002577902010368/48814811120926…> Kind regards, Your OTRS release team <https://pg183.keap-link005.com/api/v1/click/5673301784788992/48814811120926…> Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German <https://pg183.keap-link005.com/api/v1/click/5647167009456128/48814811120926…> English <https://pg183.keap-link005.com/api/v1/click/5153833979609088/48814811120926…> Spanish <https://pg183.keap-link005.com/api/v1/click/6690562406481920/48814811120926…> Portuguese <https://pg183.keap-link005.com/api/v1/click/6302750750408704/48814811120926…> <https://www.facebook.com/OTRSGroup/> <https://twitter.com/otrsgroup> <https://www.linkedin.com/company/154779> <https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g> <https://www.instagram.com/otrs_group/> Visit www.otrs.com <https://pg183.keap-link005.com/api/v1/click/5125768113160192/48814811120926…> or contact us. <https://pg183.keap-link005.com/api/v1/click/6349859293888512/48814811120926…> OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany +49 6172 681988 0

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