Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS::ITSM 1.0.3 (Whitehaven Beach) today. This is a patch level release of stable OTRS::ITSM 1.0., and contains some bug fixes. For a complete list see below. The OTRS team recommends all OTRS::ITSM 1.0.x users to upgrade to OTRS::ITSM 1.0.3. OTRS::ITSM 1.0 is the first ITIL compliant IT service management solution on open-source basis. It is built on the solid fundament of 49,000 known OTRS installations in 22 languages. OTRS::ITSM 1.0.3 requires the installation of the Open Ticket Request System OTRS version 2.2.3 and later. All functionalities known from OTRS continue to be available and the functionalities representing ITIL processes can be installed as packages. The release of OTRS 2.2.3 is published simultaneously to OTRS::ITSM 1.0.3. Changes: ======== * Bug #2135 - Hyperlinks are broken in config item masks. [ http://bugs.otrs.org/show_bug.cgi?id=2035 ] * Bug #2141 - HTML code not quoted in some config item masks. [ http://bugs.otrs.org/show_bug.cgi?id=2141 ] * Bug #2111 - Error when deleting an object which is linked to an other object using link object2. [ http://bugs.otrs.org/show_bug.cgi?id=2111 ] * Bug #1862 - Customer search unfunctional in config item edit mask [ http://bugs.otrs.org/show_bug.cgi?id=1862 ] * Bug #2213 - Database column name "type" is a reserved word in DB2 databases. [ http://bugs.otrs.org/show_bug.cgi?id=2213 ] * Bug #2219 - Impact was not handled correct if service was not shown in agent ticket priority mask [ http://bugs.otrs.org/show_bug.cgi?id=2219 ] * Bug #2220 - Unable to change the impact in some ticket masks. [ http://bugs.otrs.org/show_bug.cgi?id=2220 ] * Bug #2049 - CriticalityID and ImpactID are shown in some ticket masks. [ http://bugs.otrs.org/show_bug.cgi?id=2049 ] * Bug #2226 - Return value of "LocationLookup" is used without quoting in SQL statements. [ http://bugs.otrs.org/show_bug.cgi?id=2226 ] * Bug #2231 - FormatTimeString() created an error in the system log if a ticket was zoomed. [ http://bugs.otrs.org/show_bug.cgi?id=2231 ] Manuals: ======== Manuals are available in english and german language describing the new added features of OTRS::ITSM 1.0.3. The basic manuals are available in: HTML format: http://doc.otrs.org/itsm/1.0/en/html/ [English] http://doc.otrs.org/itsm/1.0/de/html/ [German] PDF format: http://ftp.otrs.org/pub/otrs/doc/doc-itsm/1.0/en/pdf/otrs_itsm_book.pd f [English] http://ftp.otrs.org/pub/otrs/doc/doc-itsm/1.0/de/pdf/otrs_itsm_book.pd f [German] Download: ========= o http://www.otrs.com/de/download/software/#c256 o http://otrs.org/download/ or: o ftp://ftp.otrs.org/pub/otrs/itsm (Germany/Hamburg) A complete list of all download mirrors is available at http://www.otrs.com/de/download/software/#c273 MD5 message digest (128-bit) checksums: ======================================= cec1b1d4b9f4c6bc30ce148fb066cfb0 ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.3.opm 19eb330493ce087b49ecbeaefa0e7933 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.3.opm 1e43883a9707ca6f4e6e480230336367 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.3.opm 9f0847d9e16e1263faac008b14674637 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.3.opm f548f42c30de77d5f2a4c8d3257480d9 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.3.opm e5e779edecee597a2eb690335f94bc48 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.3.opm e1e50f8cbdfea71df00c76f76c004aa1 ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.3.opm Installation: ============= A short installation guide is provided with the following file: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL.ITSM Bug Reporting: ============== Although OTRS::ITSM 1.0.3 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Böttcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521