
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: ITSM 2.1.4 Packaging Version Number: 2.1.4 Required OTRS release: OTRS Help Desk 2.4.7 Recommended OTRS release: OTRS Help Desk 2.4.10 Status: stable Get OTRS 2.4.10 here! [ http://otrs.org/downloads/ ] BUG FIXES ========= * Bug# 5486 - Change history shows wrong entries for Condition/Expression/Action-Update. [ http://bugs.otrs.org/show_bug.cgi?id=5486 ] * Bug# 7045 - Change history shows change in wrong order. [ http://bugs.otrs.org/show_bug.cgi?id=7045 ] * Bug# 7231 - Change history is slow if many entries exist for conditions, expressions, and actions. [ http://bugs.otrs.org/show_bug.cgi?id=7231 ] * Bug# 7251 - Change history shows wrong action execution result if selector 'all' is used. [ http://bugs.otrs.org/show_bug.cgi?id=7251 ] * Bug# 7253 - Change history shows entries about sent notifications before the change update entries. [ http://bugs.otrs.org/show_bug.cgi?id=7253 ] * Bug# 7246 - Notifications are sent to invalid agents and customers. [ http://bugs.otrs.org/show_bug.cgi?id=7246 ] * Bug# 7026 - No Impact field in AgentTicketEmail. [ http://bugs.otrs.org/show_bug.cgi?id=7026 ] * Bug# 5825 - AgentITSMChangeMyCAB isn't available due to error in ITSMChange::ChangeSearch. [ http://bugs.otrs.org/show_bug.cgi?id=5825 ] * Bug# 7275 - The exported csv file should show the column headers. [ http://bugs.otrs.org/show_bug.cgi?id=7275 ] * Bug# 7291 - Problem with linking configitems if user has only ro access rights. [ http://bugs.otrs.org/show_bug.cgi?id=7291 ] * Bug# 1972 - ConfigItems with deployment state "Retired" do not hide in overview lists. [ http://bugs.otrs.org/show_bug.cgi?id=1972 ] LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 24144feee1fc9961f25145a661d44e80 [ http://ftp.otrs.org/pub/otrs/itsm/packages21/GeneralCatalog-2.1.4.opm ] eb86759acdfc216790c18c5a44328d7d [ http://ftp.otrs.org/pub/otrs/itsm/packages21/ITSMChangeManagement-2.1.4.opm ] 03d344ca073f750b89867b9ec76b2cb1 [ http://ftp.otrs.org/pub/otrs/itsm/packages21/ITSMConfigurationManagement-2.1... ] f5d76eab8915ecf9c6b89297bee84edc [ http://ftp.otrs.org/pub/otrs/itsm/packages21/ITSMCore-2.1.4.opm ] 72a29159ecea793415a42f44ce6c4f8b [ http://ftp.otrs.org/pub/otrs/itsm/packages21/ITSMIncidentProblemManagement-2... ] 4cd6598fa2fa281ccac7e53335606e37 [ http://ftp.otrs.org/pub/otrs/itsm/packages21/ITSMServiceLevelManagement-2.1.... ] fa37e3813030eaf907b16a2863c2edb3 [ http://ftp.otrs.org/pub/otrs/itsm/packages21/ImportExport-2.1.4.opm ] 641d0983beb56c28d1b9fb2e5c53a3d6 [ http://ftp.otrs.org/pub/otrs/itsm/bundle21/ITSM-2.1.4.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/