+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release: FAQ 1.6.5
Required OTRS release:  OTRS 2.4.5
Status:                 stable
Code name:              Aitutaki Beach, Cook Island


ENHANCEMENTS: 
=============

* Added Chinese Simple translation, thanks to Never Min!
* Added french translation, thanks to Jonathan Peyrot!
* Added short English documentation.

FIXED BUGS: 
===========


* Bug# 4038 - Entering text for RTL languages was impossible 
              in the rich text mode! It was not possible to 
              enter text for languages with right to left 
              orientation, like farsi (persian).
              [ http://bugs.otrs.org/show_bug.cgi?id=4038 ]

* Bug# 4108 - OpenSearch Title for FAQ was incorrect.
              [ http://bugs.otrs.org/show_bug.cgi?id=4108 ]

* Bug# 4223 - FAQ table dependencies. Problems occured when
              uninstalling the FAQ module after an upgrade 
              from OTRS 2.0.
              [ http://bugs.otrs.org/show_bug.cgi?id=4223 ]

* Bug# 4230 - Uninstall of FAQ module did not delete linked
              FAQ articles.
              [ http://bugs.otrs.org/show_bug.cgi?id=4230 ]

* Bug# 4225 - Editing category-details was temporarily 
              impossible.
              [ http://bugs.otrs.org/show_bug.cgi?id=4225 ]

* Bug# 4118 - An error message occured when changing FAQ 
              Language.
              [ http://bugs.otrs.org/show_bug.cgi?id=4118 ]

* Bug# 4401 - The spell checker in the FAQ's Rich Text Editor
              did not work properly.
              [ http://bugs.otrs.org/show_bug.cgi?id=4401 ]


YOUR CONTRIBUTION:
==================

* We kindly ask for your assistance to update the translation 
  files! The current status can be found here: 
  http://users.otrs.com/~me/i18n/


JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT'
=================================================

Change Management, the next ITIL process to be implemented in
the OTRS::ITSM standard is planned to be realized Jan 31 2010.
The functional specification has already been finished, a mile-
stone plan is fixed. The Change Management 1.0.0 module will be
given to investors only until the funding covers the 50% which
has to be provided by investors/user organizations. If your
company is interested in joining the initiative and get the
Change Management right from the start please contact
us: ready-for-take-off at otrs.com

There are 57,500 EUR left to be covered until the Change
Management 1.0.0 will be provided to the public. It will be
published under the AGPL and for sure remain free of any
license fees.

Join in and get ready for take-off!

SOFTWARE DOWNLOAD: 
===================

* http://otrs.org/download/
* ftp://ftp.otrs.org/pub/otrs/packages/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is 
available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: 
=======================================

84aaa36b0ac60a8d0c6425270037e42e
http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.5.opm


FEEDBACK & BUG REPORTING: 
========================= 
Although FAQ 1.6.5 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell 
us what you think, using this feedback e-Mail: [enjoy@otrs.com
or by filing a bug in Bugzilla [http://bugs.otrs.org].


MEET US:
========
CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more 
about OTRS  at booth no. 12 from Nov 24-25, 2009!

CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA) 
and get to know more about OTRS  at booth no. 517b from Feb 21-24, 2010!

--

Hauke Jan Böttcher
Director Sales & Marketing


OTRS AG
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Deutschland

T: +49 (0) 6172 681988 10
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I: www.otrs.com

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