Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce that an enhanced FAQ 1.3.1 module has been released today. The module may be installed on all OTRS releases by simply using the OTRS package manager. Enhancement: ============ * FAQs may be inserted at a cursors position in a mail body while composing messages to the customer * Multiple attachments may now be attached to the FAQ article * RSS support has been relealized for public FAQ articles which means you will be informed about new posted FAQs Fixed bugs: ============ * Bug #2722 - Saving a category lead to an error if no comment was given. A validation has been added to ensure that a comment is mandatory. [ http://bugs.otrs.org/show_bug.cgi?id=2722 ] * Bug #2445 - After installing the FAQ module and creating a new article, it was not possibe to select a category because of missing permission. A new check has been added to inform the user that permissions need to be set. [ http://bugs.otrs.org/show_bug.cgi?id=2445 ] * Bug #2305, #1783 - After having used the FAQ while creating a ticket, OTRS now switches back to the ticket zoom instead of the FAQ explorer view which was a bug. [ http://bugs.otrs.org/show_bug.cgi?id=2305 ] [ http://bugs.otrs.org/show_bug.cgi?id=1783 ] * Bug #2033 - FAQ articles that contain attachments may now be deleted. The issue was caused by a database foreign key issue. [ http://bugs.otrs.org/show_bug.cgi?id=2033 ] * Bug #2381 - Links between a FAQ articles and tickets (even those a customer is not permitted to view) have been removed in the customer interface. [ http://bugs.otrs.org/show_bug.cgi?id=2381 ] Download: ========= * ftp://ftp.otrs.org/pub/otrs/packages MD5 message digest (128-bit) checksums: ======================================= Bb7c8168fcf4a8ff4a247bbb82a065d2 ftp://ftp.otrs.org/pub/otrs/packages/FAQ-1.3.1.opm Installation: ============= Quite simple, just use the OTRS package manager in your OTRS administration interface. Bug Reporting: ============== Although new modules have been tested before, we appreciate your contributions and bug reports. The OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! * http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann