Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce that the beta3 release of OTRS 2.4 codename: Aitutaki Beach (Cook Island) has been released today. NEW FEATURES OF OTRS 2.4: ========================= Review the new feature list: http://lists.otrs.org/pipermail/announce/2009/000115.html Product Website (english): http://www.otrs.com/en/products/otrs/features/ Product Website (german): http://www.otrs.com/de/produkte/otrs/funktionen/ ENHANCEMENTS: ============= (14) New: Event-based notification management This feature allows to manage event-based notifications to agents, customers, and/or dedicated e-mails. Events like the creation of a ticket and/or article, state update, closing of a ticket, queue update etc. and the notifications content (incl. known OTRS-placeholders) can be flexibly configured using the´ web-based administration interface. KNOWN ISSUES: ============= * Open issues regarding the new WYSIWYG editor! FIXED BUGS: =========== * Bug #3852 - The Web Installer (installer.pl) reported (Error: Got no EncodeObject? ). [ http://bugs.otrs.org/show_bug.cgi?id=3852 ] * Bug #3842 - Upgrading script "DBUpdate-to-2.4.pl" was not working when updating from beta1 to beta 2 (Error: Got no TicketObject? ). [ http://bugs.otrs.org/show_bug.cgi?id=3842 ] * Bug #3868 - The replacement of %s in $Text{} contents did not work if the content was 0. [ http://bugs.otrs.org/show_bug.cgi?id=3868 ] * Bug #3846 - The Generic Agent did not work properly as "Create Time" settings could not be set anymore with matched tickets. [ http://bugs.otrs.org/show_bug.cgi?id=3846 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ SOFTWARE DOWNLOAD: =================== * http://otrs.org/download/ * http://www.otrs.com/de/download/software/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 37f097d6b9112cad474c5858864e6e7b http://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.4.0-beta3.noarch.rpm f45b1a055dfa52f6c2ae65ce2a7fb2c3 http://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.4.0-beta3.noarch.rpm 17ed8b3471a7f2e1216ebd1db0d0c709 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.0-beta3.noarch.rpm 3e1398a69752c5ce1cdce3b7e6547983 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.0-beta3.noarch.rpm 3cf849f8547773f507041d4bcd00c0f4 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.0-beta3.noarch.rp m 879b6a1cfbe9a25af28cabfaa5926460 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.0-beta3.noarch.rpm e2fb0eb2ce73e0e18246ecfff507dec4 http://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.4.0-beta3.noarch.r pm 02a32fb49b0d1f442f835ff660b03faa http://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.4.0-beta3.noarch.r pm 962c0d9369966e4894ff2257346c224a http://ftp.otrs.org/pub/otrs/otrs-2.4.0-beta3.tar.gz bc706d950cf14112401472e273cb1127 http://ftp.otrs.org/pub/otrs/otrs-2.4.0-beta3.tar.bz2 c6914e0f4fb99c2bd17fef4fa4943148 http://ftp.otrs.org/pub/otrs/otrs-2.4.0-beta3.zip c181ddd0fcff85ba98e026d8350abae7 http://ftp.otrs.org/pub/otrs/otrs-2.4.0-beta3-win-installer-2.0.4.exe UPGRADING: =========== For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files. We do not recommend to use OTRS 2.4.0 beta3 for running operations. The stable release is planned to be published 2009-07-01. FEEDBACK & BUG REPORTING: ========================== Although OTRS 2.4.0 beta3 has been tested before, we appreciate your contributions. As always, youre encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Chairman of the Supervisory Board: Burchard Steinbild CEO: André Mindermann NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/