Hi, we are currently working on a new release. OTRS 1.1 (Bondi Beach) will be announced and available for download on our usual ftp servers on the 1st of May 2003. There are the following major features/improvements: - better group and user management (rw rights can be split even more detailed) - sub-queues are supported - the fancy version of the GUI has been improved with some icons and a new structure - 100% CSS support in default themes - html color highlighting for ticket article type (show internal and external notes in different colors) - html color highlighting for ticket priority - improved customer support in agent interface (shown customer info in Queue, Zoom and PhoneView) - mod_perl2 support - RedHat 8 RPM package - better win32 support (e. g. SMTP module) - generic module/group permission concept for Kernel/Modules/*.pm modules - free naming of ticket state names As usually Martin is going to upload RC1 to our ftp servers pretty soon and after that he will announce this on the developer mailinglist. Thank you for your support in testing it! take care Stefan -- Stefan Winter Captain McAllister, isn't it a fact that you're not a real captain? (Lionel Hutz) "The Simpsons"