Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce the new patch level releases for FAQ Module 1.5.3. (requires OTRS 2.3) as well as FAQ Module 1.3.3. (requires OTRS 2.2). Fixed bugs: ========== OTRS FAQ Module 1.5.3 (OTRS 2.3): * Bug #3356 - Old FAQ articles lost new lines after upgrade. [ http://bugs.otrs.org/show_bug.cgi?id=3356 ] * Bug #3359 - HTML should have been converted to plain text when using FAQ articles in phone or email tickets. [ http://bugs.otrs.org/show_bug.cgi?id=3359 ] OTRS FAQ Module 1.3.3 (OTRS 2.2): * Bug #2897 - FAQ::Default::State: did not work. [ http://bugs.otrs.org/show_bug.cgi?id=2897 ] * Bug #1718 - FAQ Module inserted new lines (br) inside html-tags. [ http://bugs.otrs.org/show_bug.cgi?id=1718 ] Enhancements: ============= OTRS FAQ Module 1.5.3 (OTRS 2.3): * FAQ-Import: FAQ articles can now be imported as CSV files with a new script ( bin/FAQImport.pl ). New categories will be created on the fly. * New FAQ link: A FAQ link (like in the views 'New phone/email ticket') can be shown in AgentTicketNote and other views, e.g. AgentTicketOwner. It can be configured in the the sysconfig where the link should be shown. * The size of the WYSIWYG editor has been increased (with the former patch level release of FAQ Module 1.5.2) Download: ========= * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/packages/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= OTRS FAQ Module 1.5.3 (OTRS 2.3): 2252dd78d4921bdbb2cae59033bf0257 ftp://ftp.otrs.org/pub/otrs/packages/FAQ-1.5.3.opm OTRS FAQ Module 1.3.3 (OTRS 2.2): 21f849ea885f07e94fb8588ce290aa76 ftp://ftp.otrs.org/pub/otrs/packages/FAQ-1.3.3.opm Feedback & Bug Reporting: ========================== Although the FAQ Module 1.5.3 and FAQ Module 1.3.3 have been tested before, we appreciate your contributions. As always, youre encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla http://bugs.otrs.org]. ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer