Dear community members, we are proud to announce today the release of OTRS FAQ 6 Patch Level 14 and OTRS FAQ 5 Patch Level 18. Thank you for helping to improve OTRS. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 6 Patch Level 14 Release date: 30-November-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-faq-6-patch-level-14/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 5 Patch Level 18 Release date: 30-November-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-faq-5-patch-level-18/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section „Download.“ Best regards Melanie Krüger – OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel