+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
Release: OTRS 2.4.4
Status: stable
Code Name: Aitutaki Beach, Cook Island
NEW FEATURES OF OTRS 2.4:
=========================
Review the new feature list:
http://lists.otrs.org/pipermail/announce/2009/000115.html
Product Website (english):
http://www.otrs.com/en/products/otrs/features/
Product Website (german):
http://www.otrs.com/de/produkte/otrs/funktionen/
ENHANCEMENTS:
=============
* Added 'MyQueues-filter', 'Watched-filter' (if enabled) and
'Priority-colours' to the ticket overviews in the dashboard.
FIXED BUGS:
===========
* Bug# 4072 - When using the rich text editor in combination with ArticleStorageFS as attachment backend the inline
attachments were properly displayed in the email,
but were broken in the web interface.
* Bug#
4150 - When the US/English date format was not available,
the british date format was used.
* Bug#
4011 - Adding a postmaster e-mail filter to the Kernel/
Config.pm was not possible. The error generated was:
"Kernel/System/PostMaster/Filter/Match.pm global
symbol $Prefix not declared".
* Bug#
4154 - The wrong signature separator was used in the
compose templates.
* Bug#
4149 - The "TicketCreate" event, used for event-based
notifications, did not have access to article
attributes due to the creation time of the article.
The sender of the original article could not have
been used in the notification.
* Bug#
4073 - Attachments in the original article could not be
uploaded when using the forward function.
* Bug#
4161 - A bug within the permission cache, in some extra-
ordinary cases (systems with over 4000 agents,
2000 groups and 12000 queues) caused higher
response times for actions like: edit, note, or
compose answer.
* Bug#
4122 - The spell checker did not work properly with the
Rich Text Editor.
* Bug#
2768 - Downloading attachments, with non-ASCII characters
in the filename, broke the file name when using IE
for download.
YOUR CONTRIBUTION:
===================
* We kindly ask for your assistance to update the translation
files! The current status can be found here:
http://users.otrs.com/~me/i18n/
JOINT DEVELOPMENT INITIATIVE:
==============================
Change Management, the next ITIL process to be implemented in
the OTRS::ITSM standard is planned to be realized Jan 31 2010.
The functional specification has already been finished, a mile-
stone plan is fixed. The Change Management 1.0.0 module will be
given to investors only until the funding covers the 50% which
has to be provided by investors/user organizations. If your
company is interested in joining the initiative and get the
Change Management right from the start please contact
There are 55,000 EUR left to be covered until the Change
Management 1.0.0 will be provided to the public. It will be
published under the AGPL and for sure remain free of any
license fees.
Join in and get ready for take-off!
SOFTWARE DOWNLOAD:
===================
* http://otrs.org/download/
* http://www.otrs.com/de/download/software/
* http://www.otrs.com/en/download/software/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/
MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================
c70f711e999d3587f922feb4b53fa3d4
c95fc7e4ef5015592b1d91875d89eb92
5cbe379abf36dc5ad5ea372f4679192d
188b7d5b49b597bbbf8b96aca809d032
24f200a00c3476d4df725806df0f2d03
e75e3cb88324c10f1771fb82104e059d
212626bcc12c870ea5c8527315f5e42d
e9799c5f5fd04d63d73c0539f76520b0
cf68b7a74343591a3445b96c73850d02
26228a25b36786c07801649d0df04c25
1bac579c776e72c71a030e58fdd3b4f7
244ad82be611f2a053b1f0c4c8254ada
UPGRADING:
==========
For those folks who are using OTRS 2.3 and want to upgrade to 2.4
please read the UPGRADING and INSTALL files.
When upgrading from OTRS 2.4.x to 2.4.4, you may get an error message
in the ticket create or add note screen: "Navigation bar FullSpell is
not existing". Just empty your browser cache (e. g. restart your
browser).
FEEDBACK & BUG REPORTING:
==========================
Although OTRS 2.4.4 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell
--
Hauke Jan Böttcher
Director Sales & Marketing
OTRS AG
Norsk-Data-Straße 1
61352 Bad Homburg
Deutschland
T: +49 (0) 6172 681988 10
F: +49 (0) 9421 56818 18
Geschäftssitz: Bad Homburg
Amtsgericht: Bad Homburg, HRB 10751
Steuernummer: 003 240 97505
Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer
ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen!