Hi, we are proud to announce OTRS 1.1 (Bondi Beach) today. The increased number of developers made it possible to shift a huge amount of working power the new version. So we are a little bit ahead of our internal schedule. Bondi Beach has many nifty new features. Here are some of them: - support of sub-queues - ro/rw group feature - ticket split feature - new send mail backends (SMTP and MTA) - new page navigator for AgentQueueView - html color highlighting for ticket priority and note types (e. g. note-internal and note-external) - full support of apache2/mod_perl2 - new RPM packages for RedHat 8 - CSS is now used everywhere (100% CSS support) - new Italian translation And we heavily improved the following things: - default theme with icons (much nicer now!) - performance of the MIME parse - customer source (database/LDAP) connectivity to the agent interface - AdminEmail feature (announcements to groups and users) - ticket search You can find a complete list of all changes in the CHANGES file. And before you install it you can try our demosystem at http://otrs.org/demo But lets hear what OTRS users say about the system: University of California at Los Angeles We are currently using OTRS for the Bruin OnLine Helpdesk at UCLA. As an ISP for the University, we recieve troubleshooting questions from our users about dial-up, email, proxy etc via phones and email. We receive about 600 emails on a slow week to 1000+ on a heavy week, half of which are spam/viruses. We find OTRS very helpful in our work. OTRS has allowed us to easily filter out messages to different queues. Some users forget to include the original problem, but OTRS keep track of the Help Desk cases from the begining. With so many options available on OTRS, we were able to configure OTRS to fit our needs perfectly, allowing us to work more efficiently. Since we first used OTRS in the summer of 2002, we were able to easily communicate to the OTRS developers on the things we liked, and the things that we would like to have in OTRS. To this day, you guys have implemented everything we suggested. We can't begin to express our appreciation for your responsiveness. We reccomend OTRS for any Help Desk whether it be in a University or a Corporation. -- Diane Shieh, Bruin OnLine UCLA -- Eddie Urenda, Supervisor Bruin OnLine UCLA Our mirrors have been armed by now. You can download the new release at the following servers: ftp://ftp.samurai.com/pub/otrs/ ftp://ftp.gwdg.de/pub/misc/otrs/ ftp://ftp.otrs.org/pub/otrs/ A full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 92ba9661cdcad1ec6cd89b7f4544ffb9 ./RPMS/suse/7.3/otrs-1.1.1-01.i386.rpm e7f095395278014eb8f8c509c3dc2311 ./RPMS/suse/8.x/otrs-1.1.1-01.i386.rpm 6f80b47aaf3bf57038b99d51c5b4f484 ./RPMS/redhat/7.x/otrs-1.1.1-01.i386.rpm bd148098745894fa96e6d5014dbd32f2 ./RPMS/redhat/8.0/otrs-1.1.1-01.i386.rpm befeb960bf573efdeb9d52747c2543fe ./SRPMS/suse/7.3/otrs-1.1.1-01.src.rpm 65223fd3aa1d828009246927c43347d7 ./SRPMS/suse/8.x/otrs-1.1.1-01.src.rpm ee4e237cff5bd6a0d4a849b33f661a9a ./SRPMS/redhat/7.x/otrs-1.1.1-01.src.rpm 06bbe00b6947be76128f0276c203fa03 ./SRPMS/redhat/8.0/otrs-1.1.1-01.src.rpm ca54e1b69b69cfc986222282471f5511 ./otrs-1.1.1-01.tar.gz f3743f6e30f616ce8742e48550538624 ./otrs-1.1.1-01.tar.bz2 ----------------------------------------------------------------- For those folks who are using OTRS 1.0 and want to upgrade to 1.1 please read the UPGRADING and INSTALL files. We want to say DANKESCHOEN ("Thank you!") to all developers and users of the system. It is a pleasure to work with you guys! PS: In case you have never heard of "Bondi Beach" and want to see it: Fly to Sydney and than catch the bus 380, 382 or L82 from the city. http://www.lonelyplanet.com/theme/beaches/be_bondi.htm take care Stefan Winter -- Stefan Winter That's all I have to say about that. (Forrest Gump) "Forrest Gump"