Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS::ITSM 1.0.4 (Whitehaven Beach) today. This is a patch level release of stable OTRS::ITSM 1.0., and contains some bug fixes. For a complete list see below. The OTRS team recommends all OTRS::ITSM 1.0.x users to upgrade to OTRS::ITSM 1.0.4. OTRS::ITSM 1.0 is the first ITIL compliant IT service management solution on open-source basis. It is built on the solid fundament of 49,000 known OTRS installations in 22 languages. OTRS::ITSM 1.0.4 requires the installation of the Open Ticket Request System OTRS version 2.2.4. All functionalities known from OTRS continue to be available and the functionalities representing ITIL processes can be installed as packages. The release of OTRS 2.2.4 is published simultaneously to OTRS::ITSM 1.0.4. Bugfixes: ========= * Bug #1862 - Customer Search was failing in config item edit mask if a LDAP backend was used. [ http://bugs.otrs.org/show_bug.cgi?id=1862 ] Enhancement: ============ Added install- and upgrade intro. Download: ========= o http://otrs.org/download/ or: o ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= 8081bf3bba989922784a6f5b808bf12a ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.4.opm e535eb56f837da2e2a83927de3a70379 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.4.opm 57d05eb90ebbdf1b9102757a2e23194d ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.4.opm 7b13b6d2a3b6a548b0cdfa43a051cd29 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.4.opm 4874fc61bf3ff272bffd2ee9f31f5f2a ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.4.opm 38ef2f6a55e958de024ac036cab20155 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.4.opm 38555a4999649ca7b578d73c1e4986ca ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.4.opm Installation: ============= A short installation guide is provided with the following file: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL.ITSM Bug Reporting: ============== Although OTRS::ITSM 1.0.4 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Sales & Marketing Director ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann