Hi, I am writting this e-mail not only as part of the otrs.org coreteam but also as one of the founder of the OTRS GmbH or the ((otrs.de)) as we refer to it. The company is running for quite some time know but I haven't announced it on this mailinglist yet. ((otrs.de)) is a company which provides support and consulting for the OTRS. So in case you need commercial help have a look at http://www.otrs.de/ (this is the German version, an English version will follow soon). otrs.org will be the development platform and ((otrs.de)) the commercial platform. Of course all the development will be GPL and free. The ((otrs.de)) will help the coreteam to spend more time for developing new features and better documentation of the OTRS. As a first result of this work we are going to release an easy GPL Win32-Double-Click-Installer (for all the folks who are unconfident with the Linux OS) soon. PS. Today is Martin's birthday. Happy Birthday Martin! :-) take care Stefan -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388