Dear Community Members,

++++++++++ OTRS Security Advisory 2010-03 OTRS 2.4.9 ++++++++++


Release:            OTRS 2.4.9
Status:             stable
Code Name:          Aitutaki Beach


SECURITY FIXES:
===============

---------------------------------------------------------------
 OTRS Security Advisory 2010-03            <security@otrs.org>
---------------------------------------------------------------
 ID:         OSA-2010-03
 Date:       2010-10-25
 Title:      AgentTicketZoom is vulnerable to XSS attacks from 
             HTML e-mails
 Severity:   Less critical
 Product:    OTRS 2.4.x
 Fixed in:   OTRS 2.4.9
---------------------------------------------------------------

To read the entire Security Advisory please follow this link:

http://otrs.org/advisory/OSA-2010-03-en/


BUG FIXES:
==========


* Bug#6016 - AgentTicketZoom is vunerable to XSS attacks from HTML
             e-mails.
              [ http://bugs.otrs.org/show_bug.cgi?id=6016 ]

* Bug#5903 - E-mail notification links don't contain <a href… 
             tags.
              [ http://bugs.otrs.org/show_bug.cgi?id=5903 ]

* Bug#6030 - Event notifications get's fired several times on 
             event "TicketFreeTextUpdate".
              [ http://bugs.otrs.org/show_bug.cgi?id=6030 ]

* Bug#5941 - Error in Apache log occured when no tickets and/or 
             customers are in the dashboard.
              [ http://bugs.otrs.org/show_bug.cgi?id=5941 ]

* Bug#5541 - Dashboard Chart generates error in webserver log.
              [ http://bugs.otrs.org/show_bug.cgi?id=5541 ]

* Bug#5462 - Kernel::System::Ticket::TicketEscalationIndexBuild()
             does not invalidate the cache.
              [ http://bugs.otrs.org/show_bug.cgi?id=5462 ]

* Bug#5667 - Rich Text is not working in ipad. It's not possible 
             to add a note or close a ticket.
              [ http://bugs.otrs.org/show_bug.cgi?id=5667 ]

* Bug#5266 - Ticket Zoom shows wrong html content if there is no 
             text but two html attachments in there.
              [ http://bugs.otrs.org/show_bug.cgi?id=5266 ]


MD5 CHECKSUMS:
==============

2fcf15fe8a7e7413dd8aa69d0a7420e7
0d7d3197f0de75c36be59ddffc6cf7e7
a553feacc4f5a99fa6187d18a271d743
967b68a167f1024016a13ff09ef3ec6d
3a1056434ab487c29f0a4872fa9f2db9
9db398bb0edc46c19daad323ce103aa2
6ab8e0571538cd618e81ecc5d922adf3
e1f74424f3004257a16b63346da26eb7
0cca890de367c4c3f7697442dfa2eb8a
0719e6e35d22f92d01de06df2c360361
bf0aa646ae8670bc9f8bfa3a67e74f12
7459d171b9295bc3c81d86e454771290
c2f1bba1ba984da6d605b9900cb4db58

SOFTWARE DOWNLOAD: 
===================

Please note that we have relaunched our website www.otrs.com.
The software can now be downloaded exclusively  

* http://otrs.org/download/
* http://otrs.org/download/#otrs3
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is 
available at http://otrs.org/download/

YOUR CONTRIBUTION:
===================

* Please send information regarding vulnerabilities in OTRS to
  security@otrs.org.

* We kindly ask for your assistance to update the translation 
  files! The current status can be found here: 


FEEDBACK & BUG REPORTING: 
========================= 
Although OTRS 2.4.9 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell 
us what you think, using this feedback e-Mail: [enjoy at otrs.com] 
or by filing a bug in Bugzilla [http://bugs.otrs.org].

--


Hauke Jan Böttcher
Director Marketing

OTRS AG
Norsk-Data-Straße 1
61352 Bad Homburg
Germany

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business Location: Bad Homburg
Country Court: Bad Homburg, HRB 10751
VAT ID: DE256610065
Chairman: Burchard Steinbild
Managing Board: André Mindermann (CEO)