The OTRS Team is pleased to announce the release of OTRS 1.2 Beta 1. This is the first "beta" version of the new OTRS 1.2. Major Changes: ============== * new FAQ/Support/Knowlage database (with agent, customer and public interface) * new "single sign on" (pre-authentication) feature to auth modules (now we do have the following default mdoules: DB, LDAP and HTTPBasicAuth) * new PostMaster(POP3).pl filter options like procmail (configurable over Kernel/Config.pm) * new agent interface notifications modules layer/feature (show agent notifications in agent interface, it's possible to write your own modules e. g. for escalation infos like: Ticket 123 needs to be answerd within the next 2 hours) * new ticket permission modules layer/feature (so you can write your own permission concept) * new UTF-8 support (for frontend and backend) * new internationalization of agent notification messages (configurable over admin interface) * new SAPDB support (experimental) * new Oracle support (experimental) * new translations (new we have Brazilian Portuguese, Bulgarian, Czech, Dutch, English, Finnish, French, German, Italian, Polish, Portuguese, Russian and Spanish) * improved screen handling (back, next window, last window, ...) * improved html themes * improved ticket permission options (ro, rw, move, create, ...) * improved ticket free text feature (in ticket search and phone view - max. 8 Keys and 8 Values) * improved ticket search (with more ticket properties and time options) * improved GenericAgent (with more options for search and set properties) * improved TicketStorageModule (now it's possible to switch from one to the other backend on the fly) (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.106) Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 43118a5144f29b78bd8e97050fba7809 ./RPMS/suse/7.3/otrs-1.2.0-beta1.i386.rpm 42647e67cbeff7b4410ab25ec7b614c0 ./RPMS/suse/8.x/otrs-1.2.0-beta1.i386.rpm e37b0d3d3651551cc22213f3bc9e42ce ./RPMS/suse/9.x/otrs-1.2.0-beta1.i386.rpm 86c549efed45bb2918d73ff8c3b8afed ./RPMS/redhat/7.x/otrs-1.2.0-beta1.i386.rpm e357fc1aaa6332d583569b975618cc81 ./RPMS/redhat/8.0/otrs-1.2.0-beta1.i386.rpm 7437868ec1cad19ac4fe638497e3fc78 ./SRPMS/suse/7.3/otrs-1.2.0-beta1.src.rpm 236880e0bb3e8695733b9d9a9f44fe36 ./SRPMS/suse/8.x/otrs-1.2.0-beta1.src.rpm 1eb1b96db71b564db071fa92b88e1e2c ./SRPMS/suse/9.x/otrs-1.2.0-beta1.src.rpm cbe4ffd7953831b04d5eab9b99a1e1eb ./SRPMS/redhat/7.x/otrs-1.2.0-beta1.src.rpm 007710f16a137a84e0ad70325b1f35dd ./SRPMS/redhat/8.0/otrs-1.2.0-beta1.src.rpm 20c8680535a1f8aa0cedcad1ea7eca22 ./otrs-1.2.0-beta1.tar.gz ff2aa49ad598d5fcd07522fe6463947c ./otrs-1.2.0-beta1.tar.bz2 ----------------------------------------------------------------- Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Online Documentation: ===================== http://doc.otrs.org/cvs/en/html/ http://doc.otrs.org/cvs/de/html/ Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Have a lot of fun! Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!