Dear Community Members, ++++++++++++++++++++++ RELEASE NOTE 1#2 +++++++++++++++++++++++ Release: FAQ Module 1.6.4 Required Framework: OTRS 2.4 FIXED BUGS: ========== * Bug# 3981 - FAQ 1.6.1 showed an error when trying to link an FAQ article to a ticket. [ http://bugs.otrs.org/show_bug.cgi?id=3981 ] * Bug# 3982 - Picture Upload did not work in FAQ. Uploading a picture in an FAQ article caused errors. [ http://bugs.otrs.org/show_bug.cgi?id=3982 ] * Bug# 3986 - Inserting an FAQ Article to AgentTicketPhone did not work. It was not possible to add an FAQ article to the text body in AgentTicketPhone. [ http://bugs.otrs.org/show_bug.cgi?id=3986 ] * Bug# 4025 - Can not search FAQ articles if the only search parameter is the language. It was not possible to search for e.g. all english FAQ articles, if no other search parameter was set. [ http://bugs.otrs.org/show_bug.cgi?id=4025 ] * Bug# 3747 - Duplicate history entries in FAQ history. When creating or changing something in an FAQ article, there were duplicate entries in the history. [ http://bugs.otrs.org/show_bug.cgi?id=3747 ] * Bug# 4041 - Got no EncodeObject-Error message after installation if using linked FAQ articles. [ http://bugs.otrs.org/show_bug.cgi?id=4041 ] ENHANCEMENTS: ============= * Ported code to the OTRS 2.4 framework * Changed inserting of FAQ articles in Phone- and Email-Ticket to work with new FCKEditor. * The FAQ module is now using the same FCKEditor like the OTRS 2.4.x framework. * Added persian (farsi) translation, thanks to Afshar Mohebbi! MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= a02d8345e60d456075ed2f28d461abc7 http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.4.opm ++++++++++++++++++++++ RELEASE NOTE 2#2 +++++++++++++++++++++++ Release: FAQ Module 1.5.6 Required Framework: OTRS 2.3 FIXED BUGS: ========== * Bug# 3942 - Buggy setting of FAQ Sub-Categories lead to unwanted circular references. It was possible to set a category as its own subcategory. [ http://bugs.otrs.org/show_bug.cgi?id=3942 ] * Bug# 3943 - Empty / Secure categories are displayed in the search. Public and Customer Users were able to see internal category names in the search option field. [ http://bugs.otrs.org/show_bug.cgi?id=3943 ] * Bug# 3460 - Images in the FAQ were not visible to the public. Inline images were only visible in the Agent-Inter- face. [ http://bugs.otrs.org/show_bug.cgi?id=3460 ] * Bug# 3699 - FAQ Approval created ticket with a default state 'new'. The default state of tickets for the approval of FAQ articles can now be configured. [ http://bugs.otrs.org/show_bug.cgi?id=3699 ] * Bug# 2384 - Category search bug in public and customer inter- face. The search result was inaccurate when sub- categories were involved. [ http://bugs.otrs.org/show_bug.cgi?id=2384 ] * Bug# 3608 - Article counter also counted non approved articles. Public and customer users could see the amount of non-approved articles. [ http://bugs.otrs.org/show_bug.cgi?id=3608 ] * Bug# 3757 - Deep recursion error in FAQ. Using many categories with a lot of sub-categories caused internal problems. [ http://bugs.otrs.org/show_bug.cgi?id=3757 ] * Bug# 3609 - Approve articles twice did not create a second approval ticket. Now every time a change is made to a ticket, an approval ticket was created. [ http://bugs.otrs.org/show_bug.cgi?id=3609 ] * Bug# 4025 - Can not search FAQ articles if the only search parameter is the language. It was not possible to search for e.g. all english FAQ articles, if no other search parameter was set. [ http://bugs.otrs.org/show_bug.cgi?id=4025 ] * Bug# 3747 - Duplicate history entries in FAQ history. When creating or changing something in an FAQ article, there were duplicate entries in the history. [ http://bugs.otrs.org/show_bug.cgi?id=3747 ] ENHANCEMENTS: ============= * Added portuguese brazillian translation, thanks to Ronaldo Richieri! * Updated polish translation, thanks to Artur Skalski! * Added dutch translation, thanks to Michiel Beijen! * Added persian (farsi) translation, thanks to Afshar Mohebbi! MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 35bd5dc6ecafd4bae98f094344fb4e78 http://ftp.otrs.org/pub/otrs/packages/FAQ-1.5.6.opm DOWNLOAD: ========= * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/packages/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ FEEDBACK & BUG REPORTING: ========================= Although the FAQ Modules 1.6.4 and 1.5.6 have been tested before, we appreciate your contributions. As always, you're encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/