+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 2.4.10 Status: stable IMPORTANT FOR UPGRADING ======================= * From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions. SECURITY ISSUES =============== * http://otrs.org/advisory/OSA-2011-01-en/ SUPPORTED ENCODINGS =================== * OTRS 3.1 will only allow UTF-8 as internal character set. IMPROVEMENTS ============ * Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira! * Updated German translation, thanks to Stelios Gikas! SELECTED BUG FIXES ================== * Bug# 6087 - Search template name is broken if & or ; is used. [ http://bugs.otrs.org/show_bug.cgi?id=6087 ] * Bug# 6211 - Wrong TicketFreeText-value in ticket creation by using event notifications. [ http://bugs.otrs.org/show_bug.cgi?id=6211 ] * Bug# 6131 - Lack of warning for revoked and expired PGP keys in email compose screens. [ http://bugs.otrs.org/show_bug.cgi?id=6131 ] * Bug# 3984 - HTML Notifications - Links to ticketsystem are not clickable. [ http://bugs.otrs.org/show_bug.cgi?id=3984 ] * Bug# 6532 - With multiple inline images, only first one is preserved when replying. [ http://bugs.otrs.org/show_bug.cgi?id=6532 ] * Bug# 6014 - Printed pdf tickets are not searchable in PDF reader. [ http://bugs.otrs.org/show_bug.cgi?id=6014 ] All details can be found in the ChangeLog: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.993.2.191&view=markup SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 2448a65a0f94eed48e78fb9edf4bb5c3 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.10-01.noarch.rpm f33ca73d052fc458af4c4686078d166e http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.10-01.noarch.rpm fab9bd11020f7ffe975e4710bd4831cf http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.10-01.noarch.rpm 28a4b8c34e0714b47808647db33d8e10 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-2.4.10-01.noarch.rpm a733b07c5a67c3d53a578067d952ff16 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.10-01.noarch.rpm 00116c82dcc81f525630e8e62922be9e http://ftp.otrs.org/pub/otrs/otrs-2.4.10.tar.gz 072c701ba115d416fa18e9fedfcb3c3f http://ftp.otrs.org/pub/otrs/otrs-2.4.10.tar.bz2 6e248fd704897f33767814d602694251 http://ftp.otrs.org/pub/otrs/otrs-2.4.10.zip 1f124b54011ce9f61e3d216ea86504c4 http://ftp.otrs.org/pub/otrs/otrs-2.4.10-win-installer-2.4.3.exe FEEDBACK & BUG REPORTING: ========================= We appreciate your contributions! As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] OTHER COMMUNITY SERVICES: ========================= User Forums [ http://forums.otrs.org/ ] Mailing Lists [ http://lists.otrs.org/ ] Knowledge Database (FAQ) [ http://faq.otrs.org/ ] Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 33 M:+49 (0) 176 16877 037 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann