The OTRS Team is pleased to announce the first beta release of the Trouble-Ticket-System OTRS 2.0.0 beta1. The Codename of the new OTRS 2.0 release is "Klong Jark Beach". Klong Jark Beach is a heavenly beach in the north of the small island Koh Lanta (Thailand). OTRS 2.0 is a trouble ticket system with many new features to manage both customer and employee enquiries. OTRS 2.0 helps you to manage your support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to inbound inquiries via a userfriendly webinterface. New OTRS 2.0 Key Features: ========================== Ticket: ------- o WorkingTime feature for ticket time calculations support o PGP feature for email support o SMIME feature for email support o Role feature for large setups o Ticket ACL support o TicketHookDivider - the divider between TicketHook# and number o Ticket Merge support o No escalation group feature and many other new features General: -------- o database xml interface (driver based to support different databases) o Link support for objects link tickets, FAQs, ... o OTRS web package manager (to install applications like calendar or filemanager) o improved stats framework to send stats and to write stats in the filesystem o fcgi support and many other new features Major Changes: ============== o highly improved framework with module registration o navigation bar will be generated based on the module registration o consistent use of the dtl/html block feature o improved design of the webinterface o new implemented css support o split of the default Kernel/Config/Defaults.pm into Kernel/Config/Files/*.pm (Kernel/Config.pm is still the private config file) o foreign-keys for database schema Detail Changes: =============== Please have a look at the complete list of changes: http://cvs.otrs.org/viewcvs.cgi/otrs/CHANGES Download: ========= The OTRS 2.0 is available from the following locations: ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) Keep in mind that this OTRS release is a _beta_ version! You should _not_ use it on productive systems. Please report bugs or problems on our mailing list or via our bugzilla bug tracking system: o Subscribtion page for the otrs mailing list: http://lists.otrs.org o Bugzilla login page: http://bugs.otrs.org MD5 sums for the packages are as follows: o RPMS/suse/7.3/otrs-2.0.0-beta1.i386.rpm c13e5c9472dab2ea0bb0f4a03d8b844a o RPMS/suse/8.x/otrs-2.0.0-beta1.i386.rpm 78de77e960d6a49f2eefce401e1f5e28 o RPMS/suse/9.0/otrs-2.0.0-beta1.i386.rpm f0afcbe0ee004294435ae17c594294e0 o RPMS/suse/9.1/otrs-2.0.0-beta1.i386.rpm e87451a9599efd033c0bf0e6fa4c8b91 o RPMS/redhat/7.x/otrs-2.0.0-beta1.i386.rpm 4d38952256c34d3038e38c1a2fcb3929 o RPMS/redhat/8.0/otrs-2.0.0-beta1.i386.rpm ce3fabc16e11ab18d2cd759a29aaa6ee o SRPMS/suse/7.3/otrs-2.0.0-beta1.src.rpm c31c8fb7b7cd6107b66d3ef2f5048d66 o SRPMS/suse/8.x/otrs-2.0.0-beta1.src.rpm 8c53728544a485182d9ccdf4f3df9826 o SRPMS/suse/9.0/otrs-2.0.0-beta1.src.rpm f0e7c959a6bd62023cf7aff19ff6505e o SRPMS/suse/9.1/otrs-2.0.0-beta1.src.rpm 1bae55c465c85b2664abac848aaa53b2 o SRPMS/redhat/7.x/otrs-2.0.0-beta1.src.rpm 726df095e5eb54ad97e5f2b8959bf1e1 o SRPMS/redhat/8.0/otrs-2.0.0-beta1.src.rpm 565a593d02f0496acee736d21757d04a o otrs-2.0.0-beta1.tar.gz ca4a12b9581d8ce0f57890a1b0820c23 o otrs-2.0.0-beta1.tar.bz2 55a66ff1924d645bf05794d3552bc37a Thanks for testing and making OTRS the world leading open source trouble ticket system! Have a lot of Fun! Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!