Release: OTRS Help Desk 3.0.9 Status: stable We aree proud to announce that the latest patch level release of OTRS 3.0 (codename: Cancún Beach, México) has been released. Important for Upgrading ======================= * From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. * From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions. Warning ======= OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur. Improvements ============ * Updated Lithuanian translation, thanks to Edgaras Lukoschevidsius! Selected Bugfixes ================= * Bug#7329 - PendingJobs - auto unlock for closed tickets does not work in all cases. [http://bugs.otrs.org/show_bug.cgi?id=7329] * Bug#7348 - otrs.ArticleStorageSwitch.pl gives 'Corrupt file' errors on some attachments. [http://bugs.otrs.org/show_bug.cgi?id=7348] * Bug#7355 - Memory leak in Kernel/System/XML.pm. [http://bugs.otrs.org/show_bug.cgi?id= 7355] * Bug#7119 - Search profile names not visible in URL anymore. [http://bugs.otrs.org/show_bug.cgi?id= 7119] * Bug#7350 - In admin interface, permissiontable in Role <-> Group is cut in some cases. [http://bugs.otrs.org/show_bug.cgi?id= 7350] * Bug#7396 - Selectboxes with long entries are cut off in dialogs in IE7. [http://bugs.otrs.org/show_bug.cgi?id= 7396] * Bug#4606 - Possible to select invalid dates for Out-of-Office. [http://bugs.otrs.org/show_bug.cgi?id= 4606] * Bug#4946 - Notification mails lack "Precedence: bulk" or similar headers. [http://bugs.otrs.org/show_bug.cgi?id= 4946] * Bug#7335 - No empty state selection in AgentTicketForward. [http://bugs.otrs.org/show_bug.cgi?id= 7335] * Bug#7380 - Undo & close window or Cancel & close window NOT working IE9. [http://bugs.otrs.org/show_bug.cgi?id= 7380] The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1758.2.127&view=ma.... Supported Encodings =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal character set. Browser Support for the Agent Interface ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 7 * Firefox before version 3 * All versions of Netscape Software Download ================= * [ http://otrs.org/downloads/ ] (Germany/Hamburg) * [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg) A complete list of all download mirrors is available at [ http://otrs.org/downloads/ ]. 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As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. Professional Services ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] Community Services ========================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Edenhofer OTRS.org Founder OTRS AG Europaring 4 94315 Straubing T: +49 (0)9421 56818 0 F: +49 (0)9421 56818 18 I: www.otrs.com Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann