Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS::ITSM 1.0.2 (Whitehaven Beach) today. This is a patch level release of stable OTRS::ITSM 1.0., and contains some bug fixes. For a complete list see below. The OTRS team recommends all OTRS::ITSM 1.0.x users to upgrade to OTRS::ITSM 1.0.2. OTRS::ITSM 1.0 is the first real-world ITIL compliant IT service management solution on open-source basis, built on the solid fundament of over 45,000 known OTRS installations and the related active community. OTRS::ITSM 1.0.2, its incident management, problem management and configuration management modules and the integrated CMDB requires the installation of the Open Ticket Request System OTRS version 2.2.2 and later. All functionalities known from OTRS continue to be available and the functionalities representing ITIL processes can be installed as packages. The OTRS 2.2.2 release is published parallelly to OTRS::ITSM 1.0.2. Changes: ======== * Bug #2121 - Data of ConfigItems are distroyed in some cases. [ http://bugs.otrs.org/show_bug.cgi?id=2121 ] * Bug #2090 - Wrong column types of in database table cip_allocate crashes installation on MSSQL databases. [ http://bugs.otrs.org/show_bug.cgi?id=2090 ] * Bug #2068 - No CI-class definition present after installation. [ http://bugs.otrs.org/show_bug.cgi?id=2068 ] * Bug #2099 - Wrong translation for linked objects. [ http://bugs.otrs.org/show_bug.cgi?id=2099 ] * Bug #2126 - Wrong translation in some option fields. [ http://bugs.otrs.org/show_bug.cgi?id=2126 ] * Bug #2124 - "uninitialized value"-Bugs in following modules o Kernel/Modules/AgentITSMConfigItemSearchResult.pm o Kernel/Modules/AgentTicketZoom.pm o Kernel/Output/HTML/LinkObject2LayoutITSMConfigItem.pm [ http://bugs.otrs.org/show_bug.cgi?id=2124 ] [ http://bugs.otrs.org/show_bug.cgi?id=2125 ] Manuals: ======== Manuals are available in english and german language describing the new added features of OTRS::ITSM 1.0.2. The basic manuals are available in: HTML format: http://doc.otrs.org/itsm/1.0/en/html/ [English] http://doc.otrs.org/itsm/1.0/de/html/ [German] PDF format: http://ftp.otrs.org/pub/otrs/doc/doc-itsm/1.0/en/pdf/otrs_itsm_book.pd f [English] http://ftp.otrs.org/pub/otrs/doc/doc-itsm/1.0/de/pdf/otrs_itsm_book.pd f [German] Configuration Management database (CMDB) class diagram: ======================================================= Real Open Source claims to a comprehensive transparency. To provide you with this transparency we publish the underlying cmdb's class diagram which is the functional basis for cmdb's data model. http://www.otrs.com/otrs-web/download/OTRS_ITSM_CMDB_Class_Diagramm.pd f Download: ========= o http://otrs.org/download/ or: o ftp://ftp.otrs.org/pub/otrs/itsm (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums: ======================================= 2d941bffd88e902733168ea14dbb3765 ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.2.opm 5908a438dfb33d88c292b407ac70c41c ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.2.opm 85949a5728a472ed6e6c1ab769e184a1 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.2.opm f1c94cbbfd6b133def17611b307d4e03 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.2.opm ccbd6e92c68b84340d22ea1e3b85e49f ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.2.opm b5f3a94c3aa5d12e30eb50dd120f4c6a ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.2.opm 1b4c2898cba235db97ed5b9c5f0226cc ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.2.opm Installation: ============= A short installation guide is provided with the following file: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL.ITSM Bug Reporting: ============== Although OTRS::ITSM 1.0.2 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Böttcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521