+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.7 Status: stable IMPORTANT FOR UPGRADING ======================= * From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after the upgrade so that the configuration is refreshed. Otherwise the system may not work. * From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions. SECURITY ISSUES =============== * http://otrs.org/advisory/OSA-2011-01-en/ WARNING ======= OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur. SUPPORTED ENCODINGS =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal character set. BROWSER SUPPORT FOR THE AGENT INTERFACE ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 7 * Firefox before version 3 * All versions of Netscape IMPROVEMENTS ============ * Added Hindi translation, thanks to Chetan Nagaonkar! * Updated Chinese translation, thanks to Martin Liu! * Updated Norwegian translation, thanks to Espen Stefansen! BUG FIXES ========= * Bug# 6822 - Underscore in username will lead to problems. [ http://bugs.otrs.org/show_bug.cgi?id=6822 ] * Bug# 6961 - TicketActionsPerTicket - Buttons in ticket overviews are not localized. [ http://bugs.otrs.org/show_bug.cgi?id=6961 ] * Bug# 6014 - Printed pdf tickets are not searchable in PDF reader. [ http://bugs.otrs.org/show_bug.cgi?id=6014 ] * Bug# 6790 - Custom directory not considered for custom extensions when running in CGI. [ http://bugs.otrs.org/show_bug.cgi?id=6790 ] * Bug# 7040 - SQL error when retrieving customer company list in admin interface (CustomerCompanyList with Valid => 0). [ http://bugs.otrs.org/show_bug.cgi?id=7040 ] * Bug# 5604 - Show name of static statistic, if there is only one. [ http://bugs.otrs.org/show_bug.cgi?id=5604 ] * Bug# 7063 - TicketZoom in customer panel has display issue in IE7. [ http://bugs.otrs.org/show_bug.cgi?id=7063 ] * Bug# 7057 - Response lookup for composing an answer is broken. [ http://bugs.otrs.org/show_bug.cgi?id=7057 ] * Bug# 7042 - Textual and layout issue Archive option in AgentTicketSearch. [ http://bugs.otrs.org/show_bug.cgi?id=7042 ] All details can be found in the ChangeLog: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1758.2.42&view=markup SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 3c90600a6f48f5d2e7ed9beda9e54366 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.7-01.noarch.rpm ddad4a631cea0fe4f5f0ebe178b52513 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.7-01.noarch.rpm 7935deaa6fcc5b92b22d744dac3a3bd7 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.7-01.noarch.rpm 6d0e9cbe73fce0dc0d079684717ed3d0 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.7-01.noarch.rpm a25bf3d7c53b9ae275c166dc9ede5bce http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.7-01.noarch.rpm 719aca4065ef57ca10b156feeb0615f9 http://ftp.otrs.org/pub/otrs/otrs-3.0.7.tar.gz 985cd92a4f41a0ab91265e5b3970d4ed http://ftp.otrs.org/pub/otrs/otrs-3.0.7.tar.bz2 664c1eda1495e9ef8361d85d67c88971 http://ftp.otrs.org/pub/otrs/otrs-3.0.7.zip 6c1aa78fdff5656066eba918508e8b13 http://ftp.otrs.org/pub/otrs/otrs-3.0.7-win-installer-2.4.3.exe FEEDBACK & BUG REPORTING: ========================= We appreciate your contributions! As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] OTHER COMMUNITY SERVICES: ========================= User Forums [ http://forums.otrs.org/ ] Mailing Lists [ http://lists.otrs.org/ ] Knowledge Database (FAQ) [ http://faq.otrs.org/ ] Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 33 M:+49 (0) 176 16877 037 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann