For OTRS the year 2004 is quite successfull and the community around the world is growing fast. Today we want to inform you about the release date of the next OTRS version. OTRS 1.3 with many new features will be published on the 20th September 2004. A detailed announcement will be published on the 20th September 2004. This e-mail is just to inform all of you that we have a featurefreeze. OTRS 1.3 Key Feature: --------------------- o Stats Framework (easy to create own stats modules) o WebInterface for GenericAgent o WebInterface for PostMaster filter o Ticket Bulk feature o New PreApplicationModule layer for agent and customer interface, usable for login info changes, welcome messages or license infos o New Radios authentication modules o Improved customer panel with fulltext search o Improved customer panel with icons o Mulit serach options to customer serach e. g. "name+phone" o Multi attachments in compose message or note o Global TimeZone feature o Follow up check based on references and in-reply-to header o Auto convert of incoming html only emails to text/plain o .dtl Block feature o .dtl Include feature o Language custom and module translations files o ... and many other small new features We also want to inform you about the upcoming OTRS 2.0 Key Feature. OTRS 2.0 Key Feature: --------------------- o Workflow feature o Ticket ACL feature o Role feature o SMIME support o PGP support Have fun! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!