The OTRS Team is pleased to announce the release of OTRS 1.2 Beta 2. This is the second "beta" version of the new OTRS 1.2. Major Changes: ============== * added config option for CustomerGroupSupport (on/off) [Kernel/Config.pm] # CustomerGroupSupport (0 = compat. to OTRS 1.1 or lower) # (if this is 1, the you need to set the group <-> customer user # relations! http://host/otrs/index.pl?Action=AdminCustomerUserGroup # otherway, each user is ro/rw in each group!) $Self->{CustomerGroupSupport} = 0; # CustomerGroupAlwaysGroups # (if CustomerGroupSupport is true and you don't want to manage # each customer user for this groups, then put the groups # for all customer user in there) $Self->{CustomerGroupAlwaysGroups} = ['users', 'info']; [...] * added ticket link feature * added Bcc field for agent address book and agent compose * fixed uncounted unlocktime calcualtion in bin/UnlockTickets.pl * renamed column "comment" to "comments" of each table to be oracle compat. Use the scripts/DBUpdate-to-1.2.(mysql|postgresql).sql to get your database up-to-date. * changed Kernel::System::Ticket->SearchTicket() to return false if on param (e. g. Queue or State) doesn't exist (problem was, that if a queue name dosn't exist, then the GenericAgent gets tickets from all queues!). * and some other small bug fixes (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.108) Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) ----------------------------------------------------------------- MD5 message digest (128-bit) checksums f13a9d931c5a5056f4bfdcffd1bcc657 ./RPMS/suse/7.3/otrs-1.2.0-beta2.i386.rpm 3fd2b4eafc4529a6c17a1a5561a1bc95 ./RPMS/suse/8.x/otrs-1.2.0-beta2.i386.rpm 508734a8745531a92ecd7b2d4cb9e1b0 ./RPMS/suse/9.x/otrs-1.2.0-beta2.i386.rpm c76e2cb9d637aad06def8c6c486ea61c ./RPMS/redhat/7.x/otrs-1.2.0-beta2.i386.rpm 8b7a8905d6207af3a2eee87265627ddc ./RPMS/redhat/8.0/otrs-1.2.0-beta2.i386.rpm ca9dd7cd6a002d6035424329ac0e9fac ./SRPMS/suse/7.3/otrs-1.2.0-beta2.src.rpm 776484c9cd930816300d1a3f9031a984 ./SRPMS/suse/8.x/otrs-1.2.0-beta2.src.rpm ebdf3a089ab9a504982dd8491adffc98 ./SRPMS/suse/9.x/otrs-1.2.0-beta2.src.rpm 247acec169298f545a307eb4999daaa6 ./SRPMS/redhat/7.x/otrs-1.2.0-beta2.src.rpm 33b802a2fbda33404374523a2b7d4961 ./SRPMS/redhat/8.0/otrs-1.2.0-beta2.src.rpm f84ee01fc445c87d5fcce9f5c1e1c6c1 ./otrs-1.2.0-beta2.tar.gz 62b6afc2cb43b78171f34d99f456b242 ./otrs-1.2.0-beta2.tar.bz2 ----------------------------------------------------------------- Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Online Documentation: ===================== http://doc.otrs.org/cvs/en/html/ http://doc.otrs.org/cvs/de/html/ Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Have a lot of fun! Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!