Hi, a new release (beta 5) has been uploaded to our webserver http://www.otrs.org/ The following changes have been made: 0.5 BETA5 (2002-05-27) - added ticket escalation - if a ticket is to old, only this ticket will be shown till somebody is working on it * added new row (ticket_answered) to ticket table * updated Kernel/Output/HTML/<THEME>/AdminQueueForm.dtl - added auto ticket unlock for locked old not answered tickets * added new row (ticket_answered) to ticket table * modified Kernel::System::Ticket::Lock::SetLock() * added bin/UnlockTickets.pl with --timeout and --all options - added command line tool (bin/DeleteSessionIDs.pl) to delete expired or all session ids via command line or cron - options are --help, --expired and --all (martin) - fixed bug[7] (http://bugs.otrs.org/show_bug.cgi?id=7 - space in Installer.pm lets creating of database otrs in MySQL fail) by Stefan Schmidt. (martin) - added URL (screen) recovery after session timeout and possibility to send links without session id. Example: Shows you the ticket after OpenTRS login - http://host.example.com/otrs/index.pl?AgentZoom&TicketID=9 (martin) - added http://bugs.otrs.org/ link to the Error.dtl template, to get an easier bug reporting (martin) - added NoPermission.dtl screen (martin) - added phone tool - Kernel::Modules::AgentPhone.pm (martin) - added french translation (thanks to Martin Scherbaum) - added 'Send follow up notification' and 'Send new ticket notification' to agent feature (martin) * added new values to initial_insert.sql for agent notifications, table: ticket_history_type, value: SendAgentNotification * modified Kernel/Output/HTML/<THEME>/AgentPreferencesForm.dtl * required "new" options in Kernel::Config.pm! - fixed suse-rcotrs script (thanks to Martin Scherbaum) * added "INIT INFO" * just check httpd and mysqld - no restart * added stop-force|start-force option to restart httpd and mysqld - added help texts to the admin screens (martin) 0.5 BETA4 (2002-05-07) - changed login screen and added motd feature (Kernel/Output/HTML/Standard/Motd.dtl the motd file) (martin) - added Kernel::Modules::AdminCharsets.pm (martin) - added Kernel::Modules::AdminStatus.pm (martin) - added Kernel::Modules::AdminLanguages.pm (martin) - added mod_perl stuff to README.webserver and scripts/suse-httpd.include.conf (martin) - fixed bug[6] (http://bugs.otrs.org/show_bug.cgi?id=6 - user is a reserved word in SQL) reported by Charles Wimmer. Added some variables for table names and columns to Kernel/Config.pm. Important: For existing installations you have to change the Config.pm or to rename the "user" table to "system_user"! (martin) - added "kill all sessions" funktion to Kernel::Modules::AdminSession.pm (martin) - added old subject ("subject snip") and old email ("body snip") to auto reply (martin) - added stats support Kernel::Modules::SystemStats and bin/mkStats.pl (with GD) (martin) - fixed missing html quoting in Kernel::Output::HTML::Agent->AgentHistory (martin) - update of html in AgentTicketView.dtl and AgentZoom.dtl (stefan) - added MoveInToAllQueues [1|0] to Config.pm (allow to choose the move queues for ticket view and zoom [all|own]) (martin) You find the new RPMs and tar.gz files on http://www.otrs.org/ Please do not hesitate to give us feedback about the new release. Update note: A few database table attributes has changed, use: "host:~ # cat /opt/OpenTRS/scripts/DBUpdate.mysql.sql | mysql -f -u root -p otrs" to get old databases up to date. Bugreports => http://bugs.otrs.org/ We appreciate your help with the development of OpenTRS. Have fun! Martin Edenhofer -- Old programmers never die. They just branch to a new address.