+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS 2.4.5
Status:             stable
Code Name:          Aitutaki Beach, Cook Island

NEW FEATURES OF OTRS 2.4:
=========================

Review the new feature list:
http://lists.otrs.org/pipermail/announce/2009/000115.html

Product Website (english):
http://www.otrs.com/en/products/otrs/features/

Product Website (german):
http://www.otrs.com/de/produkte/otrs/funktionen/

ENHANCEMENTS:
=============

* Updated French translation, thanks to Remi Seguy!
* Updated Spanish translation, thanks to Gustavo Azambuja and 
  Emiliano Augusto!
* Windows Installer: Disabled spell checker by default. Because 
  the Windows Installer does not ship with any dictionary libraries,
  the OTRS spell checker is now disabled. If you'd want to use the 
  spell checker, you can install the dictionaries and activate it 
  manually.

FIXED BUGS: 

===========

* Bug# 4233 - Attaching a file in the AgentTicketCompose 
              screen did not cause a reset of the 'state'.
              [ http://bugs.otrs.org/show_bug.cgi?id=4233 ]

* Bug# 4257 - Queue updates did not trigger event-based 
              notifications.
              [ http://bugs.otrs.org/show_bug.cgi?id=4257 ]

* Bug# 4232 - The spellchecker did not work in the customer
              interface.
              [ http://bugs.otrs.org/show_bug.cgi?id=4232 ]

* Bug# 4255 - Multipart messages with text/plain and text/
              HTML were always using the HTML to present an
              article in the TicketZoom, even if the Rich
              Text Editor is disabled. RichText is not 
              coupled with RichTextViewing i.e. Rich Text 
              is shown, even if the text/plain MIME part is
              available. As soon as RichText is turned off,
              text/plain will be displayed. This option 
              can be switched back by using the config 
              option Ticket::Frontend::ZoomRichTextForce".
              This option allows to enable RichTextViewing
              even if RichText is disabled.
              [ http://bugs.otrs.org/show_bug.cgi?id=4255 ]

* Bug# 4292 - Using the email tag: "" in the body caused 
              the loss of text when splitting the ticket.
              [ http://bugs.otrs.org/show_bug.cgi?id=4292 ]

* Bug# 4189 - The Rich Text editor inserted a blank line 
              in every text editor field per default.
              [ http://bugs.otrs.org/show_bug.cgi?id=4189 ]

* Bug# 4188 - Moving emails (for example to a junk queue) 
              forced the agent to create a subject as well 
              as a body entry in the move note.
              [ http://bugs.otrs.org/show_bug.cgi?id=4188 ]

* Bug# 2087 - AgentTicketMove screen did not check against
              the permissions set by the 'responsible' 
              feature.
              [ http://bugs.otrs.org/show_bug.cgi?id=2087 ]

* Bug# 4226 - The "previous owner" list was deleted when a
              a new owner was defined.
              [ http://bugs.otrs.org/show_bug.cgi?id=4226 ]

* Bug# 4355 - The SLA dropdown box in the AgentTicketEmail
              mask remained empty when selecting a service.
              [ http://bugs.otrs.org/show_bug.cgi?id=4355 ]

* Bug# 4348 - The calendar 'Upcoming Events' in the Dashboard
              was not cached on a per-user basis which
              caused the presentation of events that were
              not related to the user that was currently 
              logged in.
              [ http://bugs.otrs.org/show_bug.cgi?id=4348 ]

* Bug# 4248 - In some cases the follow-up email contained 
              the ticketnumber twice.
              [ http://bugs.otrs.org/show_bug.cgi?id=4248 ]

* Bug# 3793 - There was an UTF-8 PostgreSQL database encoding
              issue (handling broken charset emails) on 
              incoming emails.
              [ http://bugs.otrs.org/show_bug.cgi?id=3793 ]

* Bug# 3789 - Windows Installer: PPM and CPAN for the Strawberry
              Perl environment didn't work. To solve this, we 
              switched to Strawberry Perl-Portable. Now you can
              use PPM and CPAN to install any additional Perl 
              packages you would need.
              [ http://bugs.otrs.org/show_bug.cgi?id=3789 ]

* Bug# 3926 - Windows Installer: SSL libraries were not included
              in the Windows Installer. The Windows Installer 
              now ships with all the modules needed for SSL 
              communication with mail servers (SMTPS, IMAPS and
              POP3S is now possible).
              [ http://bugs.otrs.org/show_bug.cgi?id=3926 ]

* Bug# 3692 - Windows Installer: Apache crashes when URL is 
              incorrect. When a non-existing URL was requested,
              such as http://localhost/otrs/invalid.pl, this 
              would cause Apache to crash. To avoid this from
              happening, the Windows Installer now does not 
              include mod_perl. See also: Known Issues.
              [ http://bugs.otrs.org/show_bug.cgi?id=3692 ]


KNOWN ISSUE:

============

When upgrading from OTRS 2.4.x to 2.4.5, you may get an error 
message in the ticket create or add note screen: "Navigation
bar FullSpell is not existing", just empty your browser cache
(i.e restart your browser).

Windows Installer:

Bug# 4270 -   mod_perl is disabled. This causes sub-optimal 
              performance. You might not want to use this version
              of the Windows installer for a production system. We're
              working on a solution for this issue. To circumvent 
              this you might do a manual installation, for instance 
              with ActiveState Perl or perform an installation on a 
              non-windows platform. For testing and evaluation of 
              OTRS, this Windows Installer will still prove useful.
              [ http://bugs.otrs.org/show_bug.cgi?id=3692 ]

YOUR CONTRIBUTION:

===================

* We kindly ask for your assistance to update the translation
  files! The current status can be found here:
  http://users.otrs.com/~me/i18n/

JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT'
=================================================

Change Management, the next ITIL process to be implemented in
the OTRS::ITSM standard is planned to be realized Jan 31 2010.
The functional specification has already been finished, a mile-
stone plan is fixed. The Change Management 1.0.0 module will be
given to investors only until the funding covers the 50% which
has to be provided by investors/user organizations. If your
company is interested in joining the initiative and get the
Change Management right from the start please contact
us: ready-for-take-off at otrs.com

There are 57,500 EUR left to be covered until the Change
Management 1.0.0 will be provided to the public. It will be
published under the AGPL and for sure remain free of any
license fees.

Join in and get ready for take-off!

SOFTWARE DOWNLOAD: 

===================

* http://otrs.org/download/
* http://www.otrs.com/de/download/software/
* http://www.otrs.com/en/download/software/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

c12c67ef4d37a1f793f67a70561cad21
526fd927268e2872dc3bc48683893cbd
6d6f3cd9ac3ae4b210ef470d47601256
56ec9c7ab899685e945d5c9b0bfd5214
196ad31c6e71118edef800e3d1efcb01
a5bf94190ef761f1c2f5270c29a67757
1b889626dd9105cf4c46f465493fd039
ea1643592d8309a3b2ee4c38c7ae77b0
5009c5d556a87bf11f19e0d0ab0739cc
a9a22a6bfd15cfcba3731d2f542e7a10
2939a7d488173c52392ea6e3ab271f8a
UPGRADING:
==========
For those folks who are using OTRS 2.3 and want to upgrade to 2.4 
please read the UPGRADING and INSTALL files.

When upgrading from OTRS 2.4.x to 2.4.5, you may get an error message 
in the ticket create or add note screen: "Navigation bar FullSpell is 
not existing". Just empty your browser cache (e. g. restart your 
browser).

FEEDBACK & BUG REPORTING:
========================= 
Although OTRS 2.4.5 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell 
us what you think, using this feedback e-Mail: [enjoy@otrs.com] 
or by filing a bug in Bugzilla [http://bugs.otrs.org].


MEET US:
========
CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more 
about OTRS  at booth no. 12 from Nov 24-25, 2009!

and get to know more about OTRS  at booth no. 517b from Feb 21-24, 2010!

--

Hauke Jan Böttcher
Director Sales & Marketing


OTRS AG
Norsk-Data-Straße 1
61352 Bad Homburg
Deutschland

T: +49 (0) 6172 681988 10
F: +49 (0) 9421 56818 18
I: www.otrs.com

Geschäftssitz: Bad Homburg
Amtsgericht: Bad Homburg, HRB 10751
Steuernummer: 003 240 97505
Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer

ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen!
http://www.otrs.com/de/support/enterprise-subscription/