Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce that the stable release of OTRS 2.3.3 (Bora Bora) has been released today. Enhancements: ============= * Updated Italian translation, thanks to Remo Catelotti! * Updated Chinese translation, thanks to Never Min! Minor Bugfixes: =============== * Bug #3314 - Escalation time was not updated correctly. [ http://bugs.otrs.org/show_bug.cgi?id=3314 ] * Bug #3251 - Was not able to fetch emails via POP3s (Can't connect to) from gmail or MS Exchange mailboxes. [ http://bugs.otrs.org/show_bug.cgi?id=3251 ] * Bug #3261 - Agent got escalation notifications in his web interface for tickets with read-only permission. (normally read/write permission is required to receive an escalation notification). [ http://bugs.otrs.org/show_bug.cgi?id=3261 ] * Bug #3158 - Tickets in a pending state escalated although The escalation time should have been set out. [ http://bugs.otrs.org/show_bug.cgi?id=3158 ] * Bug #3315 - GenericAgent was not working with pending time options. An error log message got logged, the job was not executed. [ http://bugs.otrs.org/show_bug.cgi?id=3315 ] * Bug #3266 - Backup script "scripts/backup.pl" was failing, because it called "mysqldump5" not "mysqldump". [ http://bugs.otrs.org/show_bug.cgi?id=3266 ] Request for assistance: ======================= * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ Windows Installer temporarily not available: ============================================ Due to licence agreement problems regarding ActivePerl, which is embedded in the current Win Installer the Installer file is temporarily not available. An alternative will be provided as soon as possible. Meanwhile a manual installation of all components (i.e Apache(optional), MySQL(optional), ActivePerl, additional perl packages, CronW, OTRS) will work and cause no license problems. We will keep you up-to-date on this mailing list. Additional Perl packages are required to be installed in the following order: mod_perl-2.2 DBI DBD-mysql DBD-ODBC IO-stringy GD GDTextUtil GDGraph MailTools MIME-tools Test-Simple Net-IP Net-DNS Authen-SASL Convert-ASN1 perl-ldap TimeDate PDF-API2 Module-Build Win32-Daemon Number-Compare Attribute-Handlers Text-Glob File-Find-Rule DateManip Params-Validate Log-Dispatch Log-Log4perl Log-Dispatch-FileRotate Download: ========= * http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= 60a67d30d84c25461f009d4d9e006c35 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.3.3-01.i386.rpm f05f326b36f18c1d5e5bbfb40bf002dc ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.3.3-01.i386.rpm 8897f063590904042ab9021719bf359f ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.3.3-01.i386.rpm 9d269a88540ac2e411b04857fa7b6f6f ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.3.3-01.i386.rpm 96658df7507421915c4906ae09aae957 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.3.3-01.i386.rpm 58b9118234e47b2984741e575df85685 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.3.3-01.i386.rpm a4341190878c6570436a6c427b3252ca ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.3.3-01.i386.rpm 4193457830c0c4af91f0fec129d78eaa ftp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.3.3-01.i386.rpm 25a72e6e7f4660bac8133ace88fa1b06 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.3.tar.gz 6eb8c9383bd3ca53a4606f9953975017 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.3.tar.bz2 bcd8498005a692b38426279da0944739 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.3.zip Important for Upgrading: ======================== For those folks who are using OTRS 2.1 or OTRS 2.2 and want to upgrade to 2.3 please read the UPGRADING and INSTALL files. Feedback & Bug Reporting: ========================== Although OTRS 2.3.3 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann