Hi, we are proud to announce OTRS 1.2.1 (South Beach) today. The first official release of OTRS 1.2. The increased number of developers made it possible to shift a huge amount of working power the new version. South Beach has many nifty new features. Here are some of them: ====================== * new FAQ/Support/Knowlage database (with agent, customer and public interface) * new "single sign on" (pre-authentication) feature to auth modules (now we do have the following default mdoules: DB, LDAP and HTTPBasicAuth) * new PostMaster(POP3).pl filter options like procmail (configurable over Kernel/Config.pm) * new agent interface notifications modules layer/feature (show agent notifications in agent interface, it's possible to write your own modules e. g. for escalation infos like: Ticket 123 needs to be answerd within the next 2 hours) * new ticket permission modules layer/feature (so you can write your own permission concept) * multi customer map/source support (use a customer database and a LDAP tree as customer source to the same time on one installation) * new UTF-8 support (for frontend and backend) * new internationalization of agent notification messages (configurable over admin interface) * new SAPDB support (experimental) * new Oracle support (experimental) And we heavily improved the following things: ============================================= * improved screen handling (back, next window, last window, ...) * improved html themes * improved ticket permission options (ro, rw, move, create, ...) * improved ticket free text feature (in ticket search and phone view - max. 8 Keys and 8 Values) * improved ticket search (with more ticket properties and time options) * improved GenericAgent (with more options for search and set properties) * improved TicketStorageModule (now it's possible to switch from one to the other backend on the fly) You can find a complete list of all changes in the CHANGES file. And before you install it you can try our demosystem at http://otrs.org/demo/ Download: ========= Our mirrors have been armed by now. You can download the new release at the following servers: ftp://ftp.gwdg.de/pub/misc/otrs/ ftp://ftp.samurai.com/pub/otrs/ ftp://ftp.otrs.org/pub/otrs/ A full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 85da20b6de385f61ea411f52b63a1bbe ./RPMS/suse/7.3/otrs-1.2.1-01.i386.rpm 5a3e9f3c9a8a84fa51313bd0fe6de69f ./RPMS/suse/8.x/otrs-1.2.1-01.i386.rpm d9583ec251f7337ba70464374fcccd84 ./RPMS/suse/9.x/otrs-1.2.1-01.i386.rpm 860853b001af2737efa58eb9a960d450 ./RPMS/redhat/7.x/otrs-1.2.1-01.i386.rpm d7fc36d90c7ec4780669f2d50e94cf36 ./RPMS/redhat/8.0/otrs-1.2.1-01.i386.rpm 909059a26ac16005ed5bb94319e15701 ./SRPMS/suse/7.3/otrs-1.2.1-01.src.rpm b91d7d66b84b4dca564fa4e7a07b394a ./SRPMS/suse/8.x/otrs-1.2.1-01.src.rpm dd2e51bb75c202f31595808dc7e3279c ./SRPMS/suse/9.x/otrs-1.2.1-01.src.rpm c3024f0b2d0c5346ed0ec18aa161d713 ./SRPMS/redhat/7.x/otrs-1.2.1-01.src.rpm 308b6a39e1e724dd6a61ffc49c67ca0f ./SRPMS/redhat/8.0/otrs-1.2.1-01.src.rpm f0e5ae6b2019bae4b99d37438e1198a4 ./otrs-1.2.1-01.tar.gz e6f846652842ea7f1aac8fae9f17fe27 ./otrs-1.2.1-01.tar.bz2 ----------------------------------------------------------------- Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. We want to say "thank you" to the OTRS community! Have a lot of fun! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!