Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce that the beta2 release of OTRS 2.4 Codename: Aitutaki Beach (Cook Island) has been released today. NEW FEATURES OF OTRS 2.4: ========================= To review the new feature list, please have a look at the initial release note: http://lists.otrs.org/pipermail/announce/2009/000115.html or the product website: http://www.otrs.com/en/products/otrs/features/ (english) http://www.otrs.com/de/produkte/otrs/funktionen/ (german) ENHANCEMENTS: ============= * Updated norwegian translation - thanks to Fredrik Andersen! FIXED BUGS: =========== * Bug #3618 - Fixed Ticket history screen (info located in table ticket_history.queue_id). In case of a TicketMove- Event the wrong queue_id, i.e. the old queue_id instead of the new queue_id was stored. [ http://bugs.otrs.org/show_bug.cgi?id=3618 ] * Bug #3598 - Attachments were displayed incorrectly in the ticket zoom view when they were formerly located in the file system (AttachmentFS backend) and had been transferred into the AttachmentDB backend. [ http://bugs.otrs.org/show_bug.cgi?id=3598 ] * Bug #3583 - A permission error was shown when a watched ticket was moved into a new queue where the moving agent had no read permissions. [ http://bugs.otrs.org/show_bug.cgi?id=3583 ] * Bug #3805 - After an OTRS upgrade loging into OTRS failed and the following error message was shown: "Kernel/Output/HTML/NavBarTicketBulkAction.pm not found". [ http://bugs.otrs.org/show_bug.cgi?id=3805 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ SOFTWARE DOWNLOAD: =================== * http://otrs.org/download/ * http://www.otrs.com/de/download/software/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 297e0bdebfbf032254ddd04bf1fef036 http://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.4.0-beta2.noarch.rpm e151995275c38d6f805ea283757de611 http://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.4.0-beta2.noarch.rpm 5afae42a96c7268bbd0eeda6e0f46b45 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.0-beta2.noarch.rpm e108b9b9a25e423f288a84a440ee5b8b http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.0-beta2.noarch.rpm 65b0a0ab10aa6f9949f3bad221c57f1f http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.0-beta2.noarch.rp m 16dffa8b75117423267f17ac73fa1e5e http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.0-beta2.noarch.rpm 38dfb16e03ed3611f570170335ce9031 http://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.4.0-beta2.noarch.r pm 97eca174cee04adacc476a3b46296b6d http://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.4.0-beta2.noarch.r pm d2ae5ae25736031022810457ffed39d4 http://ftp.otrs.org/pub/otrs/otrs-2.4.0-beta2.tar.gz 3d6e0d938158cf81b7fdd2b07f5432dd http://ftp.otrs.org/pub/otrs/otrs-2.4.0-beta2.tar.bz2 1855b39648ba6ac5d32593e1f90467ae http://ftp.otrs.org/pub/otrs/otrs-2.4.0-beta2.zip c9518de5fca743e990d84afa7ef660e7 http://ftp.otrs.org/pub/otrs/otrs-2.4.0-beta2-win-installer-2.0.4.exe UPGRADING: =========== For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files. We do not recommend to use OTRS 2.4.0 beta2 for running operations. The stable release is planned to be published 2009-07-01. FEEDBACK & BUG REPORTING: ========================== Although OTRS 2.4.0 beta2 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Chairman of the Supervisory Board: Burchard Steinbild CEO: André Mindermann NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/