+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.5 Status: Stable IMPORTANT FOR UPGRADING ======================= * From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after the upgrade so that the configuration is refreshed. Otherwise the system may not work. * From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions. WARNING ======= OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur. SUPPORTED ENCODINGS =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal character set. BROWSER SUPPORT FOR THE AGENT INTERFACE ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 7 * Firefox before version 3 * All versions of Netscape IMPROVEMENTS ============ * Updated Italian translation, thanks to Alessandro Grassi * Updated Norwegian translation, thanks to Eirik Wulff BUG FIXES ========= * Bug# 6681 - Font of notes is not fixed font (if Frontend::RichText is disabled). [ http://bugs.otrs.org/show_bug.cgi?id=6681 ] * Bug# 6458 - "Lock" not indicated on compose (lock/unlock message was not shown). [ http://bugs.otrs.org/show_bug.cgi?id=6458 ] * Bug# 5053 - Some inline images (bitmaps) from MS Outlook clients are not displayed in ticket zoom. [ http://bugs.otrs.org/show_bug.cgi?i5053 ] * Bug# 6650 - AgentTicketPhone loses Responsible selection after reload. [ http://bugs.otrs.org/show_bug.cgi?id=6650 ] * Bug# 6354 - SMTPTLS multiplies attachments with google mail. [ http://bugs.otrs.org/show_bug.cgi?id=6354 ] * Bug# 6578 - Agent settings 'My Queues' selection not shown in preferences settings. [ http://bugs.otrs.org/show_bug.cgi?id=6578 ] * Bug# 6604 - Some attachments from mails created with OTRS 2.4.6 are missing from the attachment list after upgrade to 3.0. [ http://bugs.otrs.org/show_bug.cgi?id=6604 ] * Bug# 6559 - the CK EDITOR for entering comments does not starts if you use CZ localization. [ http://bugs.otrs.org/show_bug.cgi?id=6559 ] * Bug# 6476 - Stats overview table has display error in table header. [ http://bugs.otrs.org/show_bug.cgi?id=6476 ] * Bug# 6532 - With multiple inline images, only first one is preserved when replying. [ http://bugs.otrs.org/show_bug.cgi?id=6532 ] * Bug# 6533 - Not possible to search tickets by responsible agent. [ http://bugs.otrs.org/show_bug.cgi?id=6533 ] * Bug# 6535 - Stats CSV output is not CSV, despite preference change. [ http://bugs.otrs.org/show_bug.cgi?id=6535 ] All details can be found in the ChangeLog: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1727&view=markup SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 208c0f732521cf404004f7e2886bfdff http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.5-01.noarch.rpm bdc3242e3226355dbc2c480597c9bd26 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.5-01.noarch.rpm cb2a4c84175cb7e19635c5b6e3c7aeb8 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.5-01.noarch.rpm 32472bc966b4e144868c9b406cecd218 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.5-01.noarch.rpm a0c0b3098a547fe55d5b8676935c6967 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.5-01.noarch.rpm a2f52bf9792f91739de18cf30c879d37 http://ftp.otrs.org/pub/otrs/otrs-3.0.5.tar.gz ec39d77394e82ce1ba3b777379145083 http://ftp.otrs.org/pub/otrs/otrs-3.0.5.tar.bz2 9eb2604f78bf41bd545bc99d2323cc83 http://ftp.otrs.org/pub/otrs/otrs-3.0.5.zip xx http://ftp.otrs.org/pub/otrs/otrs-3.0.5-win-installer-2.4.2.exe FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.5 has been tested before, we appreciate your contributions. As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] OTHER COMMUNITY SERVICES: ========================= User Forums [ http://forums.otrs.org/ ] Mailing Lists [ http://lists.otrs.org/ ] Knowledge Database (FAQ) [ http://faq.otrs.org/ ] Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann