Dear community members, we are very proud to announce today the release of the first beta version of OTRS 4 (OTRS Help Desk and OTRS::ITSM) and furthermore the patch level releases of OTRS Help Desk 3.3.9 and OTRS::ITSM 3.3.9 with the OTRS Appliance 1.0.9 OTRS 4 beta1 contains a lot of new features in the area of productivity, working with external systems as well as installation & administration and development issues. For example: - A new cleaner flat design has been implemented. - Agents can now reply directly to a ticket note and they can now make use of templates in all screens with internal notes. - Ticket action screens (such as note, owner etc.) now allow to do actions without always creating an article. - New ticket overview based on "my services" that an agent can subscribe to. - Customer online list in Dashboard now links directly to CustomerInformationCenter page for the customer. - Agents and customers can now search tickets by attachment name. - New Dashboard Widget for running process tickets. - The GenericInterface now also supports HTTP REST as network transport protocol. - Postmaster filters are no longer limited to 4 match/set fields. They can now have a configurable amount of fields (default 12, up to 99). - A new configuration option Ticket::MergeDynamicFields makes it possible to specify which dynamic fields should also be merged with a ticket. - Added new options to check and restrict dynamic fields. - New powerful template engine based on Template::Toolkit. - A central object manager makes creating and using global objects much easier. The new features in OTRS::ITSM 4 beta1 contain general improvements like the ported code to the OTRS 4 framework and new features in ITSM Incident Problem Management, Configuration Management and Change Management: - Improved and more flexible incident state link propagation. - GenericInterface for ITSM Configuration Management. - Bulk actions for ITSM Configuration Management. - New color flag for the "deployment state" in ITSM Configuration Management. - Dynamic fields for ITSM Change Management. The freetext fields for changes and workorder have been migrated to more flexible dynamic fields. - Improved and easier handling of templates for changes, workorders and change advisory boards (CAB). +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Help Desk 4 beta1 Release date: 09-Septebmer-2014 Status: Beta Read the entire release notes: http://www.otrs.com/release-notes-otrs-help-desk-4-beta1/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 4 beta1 Release date: 09-September-2014 Status: Beta Read the entire release notes: http://www.otrs.com/release-notes-otrsitsm-4-beta1/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Help Desk 3.3.9 Release date: 09-September-2014 Status: Patch level release Read the entire release notes: http://www.otrs.com/release-notes-otrs-help-desk-3-3-9/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 3.3.9 Release date: 09-September-2014 Status: Patch level release Read the entire release notes: http://www.otrs.com/release-notes-otrsitsm-3-3-9/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Appliance 1.0.9 Release date: 09-September-2014 Status: stable Read the entire release notes https://www.otrs.com/release-notes-otrs-appliance-1-0-9/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". Best regards Annalena Navarro von Starck Marketing Assistant OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel --------------------------------------------------------------------- --------------------------------------------------------------------- OTRS mailing list: announce - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/announce To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/announce