+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.1.0.beta3 Status: beta We are proud to announce that the third beta release of OTRS 3.1 has been released. Important for Upgrading ======================= * From OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. WARNING: Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is needed (see UPGRADING)! * From OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions. New Features / Enhancements since beta1 ======================================= * Updated Japanese Translation, thanks to Kaoru Hayama! * Improved language translation file layout for better usability for translators. * Added feature bug#7893 - Customer Info in TicketZoom can now also list open tickets based on CustomerUserLogin rather than CustomerID, and can list closed tickets as well. * Changed the default behaviour of TicketGet() and ArticleGet() to NOT return the dynamic field values for performance reasons. If you need them, pass DynamicFields => 1. * Removed compatibility modules AgentTicketMailbox and CustomerZoom (these only performed redirects to newer screens). Bug Fixes ========= * Bug#8012 - Confusing dashboard filter names. [ http://bugs.otrs.org/show_bug.cgi?id=8012 ] * Bug#8000 - Queues are translated if are displayed in list-style. [ http://bugs.otrs.org/show_bug.cgi?id=8000 ] * Bug#8020 - Queue list in new move window has the current queue enabled. [ http://bugs.otrs.org/show_bug.cgi?id=8020 ] * Bug#8017 - After first AJAXUpdate call, MultiSelect DynamicFields gets empty. [ http://bugs.otrs.org/show_bug.cgi?id=8017 ] * Bug#7999 - Uncheck all services for a customer doesn't work. [ http://bugs.otrs.org/show_bug.cgi?id=7999 ] * Bug#7005 - JavaScript Init function is executed more than once in TicketZoom. [ http://bugs.otrs.org/show_bug.cgi?id=7005 ] * Bug#7020 - Error in MySQL Syntax when CustomerID contains special characters. [ http://bugs.otrs.org/show_bug.cgi?id=7020 ] * Improved fix for bug#7526- Automatic TicketSearch for special characters (, ), &, - fails. [ http://bugs.otrs.org/show_bug.cgi?id=7020 ] * Bug#8009 - Statistic overview does not show the statistic object name for static statistics. [ http://bugs.otrs.org/show_bug.cgi?id=7526 ] * Bug#7014 - Inline article gets bigger than Ticket::Frontend::HTMLArticleHeightMax. [ http://bugs.otrs.org/show_bug.cgi?id=7014 ] * Bug#7997 - Fetching mail via AdminMailAccount does not work. [ http://bugs.otrs.org/show_bug.cgi?id=7997 ] * Bug#7991 - Locale::Codes is not bundled in 3.1.0beta2 tarball, breaking Customer Cumpany screen. [ http://bugs.otrs.org/show_bug.cgi?id=7991 ] * Bug#7995 - Previous owner is missing in AgentTicketMove. [ http://bugs.otrs.org/show_bug.cgi?id=7995 ] * Bug#7959 - Problem when entering a customer in the autocomplete field in AgentTicketPhone. [ http://bugs.otrs.org/show_bug.cgi?id=7959 ] * Bug#7976 - Add Event Trigger Asynchronous not correctly displayed in Event Triggers Table. [ http://bugs.otrs.org/show_bug.cgi?id=7976 ] * Bug#7981 - Stats sum on X axis does not display total if the total is zero. [ http://bugs.otrs.org/show_bug.cgi?id=7981 ] * Bug#4740 - HTTP header in Redirect is not syntactically correct. [ http://bugs.otrs.org/show_bug.cgi?id=4740 ] * Bug#5253 - User preferences are updated when displaying an overview. [ http://bugs.otrs.org/show_bug.cgi?id=5253 ] * Bug#5356 - TicketFreeText (now Dynamic Fields) containing domain name - causes Agent interface issues [ http://bugs.otrs.org/show_bug.cgi?id=5356 ] * Bug#3334 - FreeFields (now Dynamic Fields) with content "0" aren't displayed within TicketZoom view [ http://bugs.otrs.org/show_bug.cgi?id=3334 ] * Bug#4032 - TicketFreeText (now Dynamic Fields)- DefaultSelection does not work for AgentTicketForward [ http://bugs.otrs.org/show_bug.cgi?id=4032 ] * Bug#7923 - Free field value not correctly migrated error on DBUpdate-to-3.1.pl. [ http://bugs.otrs.org/show_bug.cgi?id=7923 ] * Bug#7975 - Wrong Type parameter is sent on Dynamic Fields ACLs. [ http://bugs.otrs.org/show_bug.cgi?id=7975 ] * Bug#7968 - DynamicField empty value "-" disappears on AJAX reload. [ http://bugs.otrs.org/show_bug.cgi?id=7968 ] * Bug#3544 - Don't show link to AgentTicketCustomer if agent does not have permissions. [ http://bugs.otrs.org/show_bug.cgi?id=3544 ] * Bug#7900 - DefaultQueue does not preselect queue in CustomerTicketMessage. [ http://bugs.otrs.org/show_bug.cgi?id=7900 ] * Bug#7184 - Service catalog is not useable with sophisticated amount of entries. [ http://bugs.otrs.org/show_bug.cgi?id=7184 ] * Bug#7864 - Inconsequent wrapping of text causes ugly notifications. [ http://bugs.otrs.org/show_bug.cgi?id=7864 ] * Bug#7967 - Misleading comment on DF Dropdown setup. [ http://bugs.otrs.org/show_bug.cgi?id=7967 ] * Bug#7966 - Little german translation enhancement. [ http://bugs.otrs.org/show_bug.cgi?id=7966 ] * Bug#5437 - Reload of TicketFreeTexFields (now DynamicFields) (for ACL). [ http://bugs.otrs.org/show_bug.cgi?id=5437 ] * Bug#7056 - AgentTicketMove.pm does not handle TicketFreeText (now DynamicFields) correctly. [ http://bugs.otrs.org/show_bug.cgi?id=7056 ] * Bug#7442 - Dashboard permission check for multiple Groups only tests first group. [ http://bugs.otrs.org/show_bug.cgi?id=7442 ] * Bug#4548 - 'Ajax overwrites OnChange' in BuildSelection(). [ http://bugs.otrs.org/show_bug.cgi?id=4548 ] The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2099&view=markup. Supported Encodings =================== * OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8. Browser Support for the Agent Interface ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 8 * Firefox before version 3 * All versions of Netscape Software Download ================= * [ http://otrs.org/downloads/ ] (Germany/Hamburg) * [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg) A complete list of all download mirrors is available at [ http://otrs.org/downloads/ ]. MD5 Messages Digest (128-bit) Checksums ======================================= 2678e48727cae9e9759c5ddedaaf60f8 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.1.0.beta3-01.noarch.rpm dc4e01d6059b401b0e4d954d13073f95 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.1.0.beta3-01.noarch.rpm 48299fadd67204c4f2d3f6a667998340 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.1.0.beta3-01.noarch.rpm c72a492c0eed6c1901e76f5205c5af62 http://ftp.otrs.org/pub/otrs/SRPMS/suse/10.0/otrs-3.1.0.beta3-01.src.rpm d7455a7d03c4f712ca9fe2911948d827 http://ftp.otrs.org/pub/otrs/SRPMS/suse/11.0/otrs-3.1.0.beta3-01.src.rpm 82a7c79e2ae861bcb91ddaadd4b4cc6a http://ftp.otrs.org/pub/otrs/SRPMS/fedora/4/otrs-3.1.0.beta3-01.src.rpm db0a2c24507b4806edb379564e1abdef http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3.tar.bz2 4c472ccb0ee4fe1f8a904e9dc265ff05 http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3.tar.gz 11250961488326e45c7b7d7d35b87a42 http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3.zip 3f2f2b78eb09dd11264f44afa6ca6a9b http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3-win-installer-2.4.4-01.exe Feedback & Bug Reporting ========================= We appreciate your contributions! As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. Professional Services ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. 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