Hi, there some new things so announce. Mirrors ======= We have two new mirrors. One in Hamburg (thank you Nils) and one at gwdg.de (thank you Eberhard). We kindly ask you to use the following links for future downloads: ftp://ftp.gwdg.de/pub/misc/otrs/ http://ftp.gwdg.de/pub/misc/otrs/ rsync://ftp.gwdg.de/pub/misc/otrs/ gwdg.de will be synced first so you will not get a newer release anywhere else. This takes some stress from our normal internet connection. In case anybody can offer us a ftp mirroring in the US with a good connection, please send me an e-mail. We are still searching for a high bandwidth server we can use for our demo system (again, write me an e-mail if you can help us). Conferences =========== I will give talks with OTRS topics at the following conferences 30.10.2002 Linux Word Conference Frankfurt/Germany (general overview of the OTRS) 31.10.2002 Comtec Dresden/Germany (general overview of the OTRS) 06.11.2002 PHP 2002 conference Frankfurt/Germany (using PHP frontends to pre-filter customer requests) Honestly the Linux Word Conference talk will be the most interesting one. Documentation ============= This construction site has improved a lot. The installation part is totaly rewriten. We are heading for further improvements (Diane from UCLA offered some help) and still search for people who simply send us fixes for the documentation. And of course we search people who write new chapters. Development =========== Martin still searches more volunteers who help to code the biest. Where are you talented coders? No need to hide! ;-) Success Stories =============== Do you use the OTRS and are you happy? Please send me an e-mail with a short success story. Up to 1000 characters with the name of your company and your name. We would like to post them on our website to encourage people to use the OTRS. We appreciate your help! Take care! Stefan -- Stefan Winter To coin a phrase...'fascinating'. (McCoy) "Star Trek"