Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.1.6 (Playa Esmeralda) today. This is the latest release of OTRS 2.1, and contains some bug fixes. For a complete list see below. The OTRS team recommends all OTRS 2.1.x users to upgrade to OTRS 2.1.6. Changes: ======== - Improved speed of SysConfig core module, added cache mechanism (it's about 2 times faster). - Fixed bug #1504 and # #1506 - DB2 SQL character quoting issues and conflict in string/numerical comparison. - Fixed bug #1445 - OTRS is not encoding Umlauts correctly in Organization email header. - Fixed bug #1291 - Download link in SysConfig skips config options -> now download link will be shown if no changes are done. - Fixed bug #1097 - Disabling Bounce Feature via SysConfig does not work properly. - Fixed ticket #2007022042000288 - error on creating postmaster filter on oracle database. - Fixed not working crypt/sign option in AgentTicketCompose mask (take care, pull down options are only shown if a key exists in your key ring). - Fixed bug #1056 - UTF-8 mode of OTRS and German Umlaute within agent's name. - Fixed bug #1505 - UserSyncLDAPMap fails with LDAP.pm version 1.26 and up. - Fixed oracle driver for xml alter table actions (was not working sometimes). - Changed unlock time reset mechanism, added unlock time reset if a agent sends an external message to the customer (like escalation reset mechanism) - Updated Mail::Tools from 1.60 to 1.75 - fixed bug #1642 - Cant get mails via PostmasterPop3.pl - Unrecognised line. Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums: ======================================= 7fae60d3f38a9db8a055cbc780184baa RPMS/suse/7.3/otrs-2.1.6-01.i386.rpm 286bdd33c42e9b3a538c62705c0f1505 RPMS/suse/8.x/otrs-2.1.6-01.i386.rpm 91de4f49bb62d5111c8af31f1cf7f8ed RPMS/suse/9.0/otrs-2.1.6-01.i386.rpm d9826cc64e30d1ece334c4ddc6ce89b6 RPMS/suse/9.1/otrs-2.1.6-01.i386.rpm ffd3b09f5e5dd91f3ef1a2ba2a1f7e2e RPMS/suse/10.0/otrs-2.1.6-01.i386.rpm c26804e262b5f3f7c6525b2f0c3530de RPMS/redhat/7.x/otrs-2.1.6-01.i386.rpm a25a35305427204b5dba2f1b598885fc RPMS/redhat/8.0/otrs-2.1.6-01.i386.rpm a7007c08a170db45f92454cab17191a8 SRPMS/suse/7.3/otrs-2.1.6-01.src.rpm 251480c2d5eca1fca83241072def1aa1 SRPMS/suse/8.x/otrs-2.1.6-01.src.rpm cb20f6387a6e92521609dddd1f7a75f3 SRPMS/suse/9.0/otrs-2.1.6-01.src.rpm 669db33ae1ee3c1e98fbfd2f03f4af1a SRPMS/suse/9.1/otrs-2.1.6-01.src.rpm 9864b43dfe5ab8b3434c11d24cb8e7c6 SRPMS/suse/10.0/otrs-2.1.6-01.src.rpm 5393afd7e0fc692c6da796ce8a361a1d SRPMS/redhat/7.x/otrs-2.1.6-01.src.rpm 39f62eec6922a384a496dba4440abbbd SRPMS/redhat/8.0/otrs-2.1.6-01.src.rpm eaa4e097c7bbcb47e834841456c2f778 otrs-2.1.6.tar.gz bc8d402bb5387620fec068576468d158 otrs-2.1.6.tar.bz2 Important for Upgrading: ======================== For those folks who are using OTRS 2.0 and want to upgrade to 2.1 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.1 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! http://bugs.otrs.org/ NEW Telephone and Fax-Numbers: =============================== The Telephone / Fax-Number of our german Office in Straubing, has changed to: Phone: +49 (0)9421 - 56818 - 0 Fax: +49 (0)9421 - 56818 - 18 [central fax service] The Telephone / Fax-Number of our german Office in Bad Homburg, has changed to: Phone: +49 (0)6172 - 681988 - 0 Fax: +49 (0)9421 - 56818 - 18 [central fax service] ((enjoy)) Hauke Jan Boettcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!