Hi, we are proud to announce OTRS 1.3.1 (Sandy Beach) today. The first official release of OTRS 1.3. Sandy Beach has many nifty new features. Here are some of them: ====================== General: -------- o new Stats Framework (easy to create own stats modules) o WebInterface for GenericAgent o WebInterface for PostMaster filter o Ticket Bulk feature o new PreApplicationModule layer for agent and customer interface, usable for login info changes, welcome messages or license infos o new notification module for customer panel (like existing notification module layer for agent interface) o new Radios authentication modules o improved customer panel with fulltext search o improved customer panel with icons o added customer panel MyTickets and CompanyTickets feature o added mulit serach options to customer serach e. g. "name+phone" in customer search o added multi customer id support o added tags for salutatuion, signateure and std. responses o added global TimeZone feature Email handling: --------------- o added follow up check feature based on references and in-reply-to header o new auto convert of incoming html only emails to text/plain Frontend: --------- o new language translations o new .dtl Block feature o new .dtl Include feature o new language custom and module translations files o html application output filter layer o attachment size is now shown o multi attachments in compose message or note o ticket_history is now with i18n support Session: -------- o new session config option, MaxSessionIdleTime o new session config option, SessionUseCookieAfterBrowserClose to keep cookies in browser (after closing the browser) till expiration of session (default is 0). System: ------- o new feature to use crypted database password option in Kernel/Config.pm o improved utf-8 support o improved database handling of large objects o improved otrs LDAP modules with AlwaysFilter and Charset options (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.131.2.1) Upgrading: ========== For those folks who are using OTRS 1.2 and want to upgrade to 1.3 please read the UPGRADING and INSTALL files. Bugreports: =========== http://bugs.otrs.org/ (Thanks!) Online Documentation: ===================== http://doc.otrs.org/1.3/en/html/ http://doc.otrs.org/1.3/de/html/ Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) ----------------------------------------------------------------- MD5 message digest (128-bit) checksums da87c1e4539754bf15086299a0542906 RPMS/suse/7.3/otrs-1.3.1-01.i386.rpm 7429ad13b6eb1d5c76e2644a5a9c1aa9 RPMS/suse/8.x/otrs-1.3.1-01.i386.rpm 9ff2799138bc32d5239b8c2e31180f0f RPMS/suse/9.0/otrs-1.3.1-01.i386.rpm d8bf7e1080123cc0820d6e01c099835b RPMS/suse/9.1/otrs-1.3.1-01.i386.rpm 33e7845af900d84af76ae79b4560e8db RPMS/redhat/7.x/otrs-1.3.1-01.i386.rpm ee18d1041a8b3f0cba85bef616a440a1 RPMS/redhat/8.0/otrs-1.3.1-01.i386.rpm c3b7cf669d00f3829bda4134e1c156df SRPMS/suse/7.3/otrs-1.3.1-01.src.rpm c5afc44eef02ecd32dc9029224fcf7fc SRPMS/suse/8.x/otrs-1.3.1-01.src.rpm 9cac1dd89fb71b3a10467238631b3985 SRPMS/suse/9.0/otrs-1.3.1-01.src.rpm d47de993e16bf4236d0ea9991ec5a88f SRPMS/suse/9.1/otrs-1.3.1-01.src.rpm 79b232a196778cc70ec026d2e44f94d7 SRPMS/redhat/7.x/otrs-1.3.1-01.src.rpm c4af95343e6d7793b7cd6d4ebd9a5222 SRPMS/redhat/8.0/otrs-1.3.1-01.src.rpm edbf6800b034208152d278da3c73b1af otrs-1.3.1-01.tar.gz 18205697842efc22fac0b7af2790093e otrs-1.3.1-01.tar.bz2 ----------------------------------------------------------------- We appreciate your help with the development of OTRS. :-) Have a lot of fun! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!