Dear community members, we are proud to announce today the release of OTRS 5 Patch Level 12, the release of OTRS::ITSM Module 5 Patch Level 12, the release of OTRS 4 Patch Level 18 and the release of OTRS::ITSM Module 4 Patch Level 18. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 5 Patch Level 12 Release date: 09-August-2016 Status: patch level Read the entire release notes: https://www.otrs.com/release-notes-otrs-5-patch-level-12/ https://www.otrs.com/release-notes-otrs-5-patch-level-12/?utm_id=532 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl  https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM Module 5 Patch Level 12 Release date: 09-August-2016 Status: patch level Read the entire release notes: https://www.otrs.com/release-notes-otrsitsm-module-5-patch-level-12/ https://www.otrs.com/release-notes-otrsitsm-module-5-patch-level-12/?utm_id=... For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl  https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section "Download“. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 4 Patch Level 18 Release date: 09-August-2016 Status: patch level Read the entire release notes: https://www.otrs.com/release-notes-otrs-4-patch-level-18/ https://www.otrs.com/release-notes-otrs-4-patch-level-18/?utm_id=534 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl  https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM Module 4 Patch Level 18 Release date: 09-August-2016 Status: patch level Read the entire release notes: https://www.otrs.com/release-notes-otrsitsm-module-4-patch-level-18/ https://www.otrs.com/release-notes-otrsitsm-module-4-patch-level-18/?utm_id=... For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl  https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section "Download“. Best regards Goran Pismestrovic — Marketing Assistant OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ http://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel Mobile communication and transparent processes - With the OTRS Business Solution™ 5 Managed you can start fast and without your own IT resources - Discover the new features and order here https://www.otrs.com/new-in-otrs-business-solution-5-mobile-communication-tr...