Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.2.0 beta1 (Ipanema) today. Major Changes: ============== - Support of Services and SLAs - As major step towards IT Servicemanagement OTRS 2.2 brings in the new Attributes 'Service' and 'Service Level Agreements (SLA)'. While creating a new ticket a service requester has to select both a service (e. g. email-service) and a related SLA . SLA attributes are "response time", "update time" and "solution time". These attributes are used by the IT Service Organization for notification and escalation purposes in order to keep the agreed SLA. Service- and SLA-related informations within incoming email headers might also be used by the Postmaster-Filter as already known before. - Support of native ticket types - Ticket types can now be managed over the admin interface. The use of a You do not need longer to use a ticket free text field isn't necessary anymore. Installations which already uses a ticket free text field for ticket type classification do not need to migrate. This feature will also be shown in zoom and print view for agents and customers and can be changed via the agent interface. - Support of multiple authentication backends - Added support of multi authentication feature for agent and customer backend. By using this feature it is now possible to use multiple trusted authentication sources (i.e. use LDAP as a first source for athentification and in case of an unsuccessful authentification try a SQL DB as a second source). - Support of different password crypt types - Supported and permitted password authentication types for agent and/or customer login are: - unix_crypt() - md5() - plain() Default is 'unix_crypt()'. The administrator can easily switch from unix_crypt() to md5() on the fly by changing the sysconfig. - Changed OTRS internal CustomerUser structure - Customer datas (CustomerUser) are restructured and split into the objects "CustomerCompany" and "CustomerUser" within the internal OTRS database. Company related attributes like company name and address will be managed separately from those attributes related to a single contact (e.g. prename, surname, phone etc.). This information will be shown in zoom and print like the current customer info. - Enhanced OPM-Format - OPM Packages are now delivered with an additional online help. The introducing page will inform the user about new features and will also give him a short overview about the next steps to do after having installed the packages. - PostMaster-Admin-Interface - The improvement has lead to a more detailled definition of those email adresses which have to be matched by PostMaster filter. - SysConfig Improvement - A quicker page view and page saving leads to essential time savings during configuration process. Download: ========= o ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums: ======================================= fcb9f188a958fdaac0325a23a88a667b RPMS/suse/7.3/otrs-2.2.0-beta1.i386.rpm b4e3039a156f596ed656458cca8d0f91 RPMS/suse/8.x/otrs-2.2.0-beta1.i386.rpm 0f5967ae0bfd139fbea152800f44e4d6 RPMS/suse/9.0/otrs-2.2.0-beta1.i386.rpm 90e84406b95f7aedca56005560202298 RPMS/suse/9.1/otrs-2.2.0-beta1.i386.rpm bfbc6732c52b7ff8e729c1c7d21d46b0 RPMS/suse/10.0/otrs-2.2.0-beta1.i386.rpm 05e88450b223a22aefd7083013c038d4 RPMS/redhat/7.x/otrs-2.2.0-beta1.i386.rpm 90f36c0246b85ed7de30e1b218b22ab9 RPMS/redhat/8.0/otrs-2.2.0-beta1.i386.rpm 69ec619ad47d23810a4172b5a684b491 RPMS/fedora/4/otrs-2.2.0-beta1.i386.rpm 9100519b1aa719609d5eb8e89683d206 SRPMS/suse/7.3/otrs-2.2.0-beta1.src.rpm 12183ae0b3095f5cddc8c35ade6edf40 SRPMS/suse/8.x/otrs-2.2.0-beta1.src.rpm d64635d0004a9faf405ba95b6e99ce6e SRPMS/suse/9.0/otrs-2.2.0-beta1.src.rpm 7912ebb33dc9b99218c3528e63a728d2 SRPMS/suse/9.1/otrs-2.2.0-beta1.src.rpm f59af930712482a19da2ffab7f2166e7 SRPMS/suse/10.0/otrs-2.2.0-beta1.src.rpm e6054099400df54f3a5fa1a2583eb1c6 SRPMS/redhat/7.x/otrs-2.2.0-beta1.src.rpm 22bfe31fedfab6738d5fa9364cf5d74c SRPMS/redhat/8.0/otrs-2.2.0-beta1.src.rpm e97c3424ceadb4ba3e1cbe4782a4e111 SRPMS/fedora/4/otrs-2.2.0-beta1.src.rpm 00acfbee3d18e387cec9b5c1d25772a8 otrs-2.2.0-beta1.tar.gz 69892d1b0416286e11f5cd0995f45480 otrs-2.2.0-beta1.tar.bz2 Important for Upgrading: ======================== For those folks who are using OTRS 2.1 and want to upgrade to 2.2 please read the UPGRADING and INSTALL files. NEW Phone / Fax-Numbers: ======================== The Telephone / Fax-Number of our german Office in Straubing, has changed to: Phone: +49 (0)9421 - 56818 - 0 Fax: +49 (0)9421 - 56818 - 18 [central fax service] The Telephone / Fax-Number of our german Office in Bad Homburg, has changed to: Phone: +49 (0)6172 - 681988 - 0 Fax: +49 (0)9421 - 56818 - 18 [central fax service] Bug Reporting: ============== Although OTRS 2.2.0 beta1 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Boettcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!