Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.2.0 beta4 (Ipanema) today. This is the latest release of OTRS 2.2.0, and contains some bug fixes. For a complete list see below. Changes: ======== * Fixed bug #1894 - otrs.addUser script did not work [http://bugs.otrs.org/show_bug.cgi?id=1894] * Fixed bug #1913 - Fixed DBUpdate-to-2.2.oracle.sql to reenable update from OTRS 2.1.0 to OTRS 2.2.0. [http://bugs.otrs.org/show_bug.cgi?id=1913] * Fixed bug #1898 - Invalid services and slas were shown in agent masks. [http://bugs.otrs.org/show_bug.cgi?id=1898] * Fixed bug #1866 - DB upgrade from 2.1.5 to 2.2.0 did not work. [http://bugs.otrs.org/show_bug.cgi?id=1866] * Fixed bug #1825 - History sometimes threw SQL error. [http://bugs.otrs.org/show_bug.cgi?id=1825] * Fixed bug #1840 - Repeat escalation message when queue, SLA Solution time is shown. [http://bugs.otrs.org/show_bug.cgi?id=1840] * Fixed bug #1787 - Problem with cache file names in statistics on Win32. [http://bugs.otrs.org/show_bug.cgi?id=1787] * Fixed bug in service and SLA tables to allow services and SLAs without comment. * Fixed attachment download problem * Changed max shown escalated tickets in queue view to 30 (to improve speed of escalation view in queue view). * Added script bin/otrs.RebuildConfig.pl to rebuild/build default configuration based on XML configuration files. * Added script to convert a non utf-8 database to an utf-8 database. * Added the ticket options Type, Service and SLA to the ticket print. * Added TicketType?, Service and SLA option to stats module to improve flexibility of dynamic stats. Download: ========= * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums: ======================================= 03609b39556e2f21ad8d3d328695ba7b RPMS/suse/7.3/otrs-2.2.0-beta4.i386.rpm b0efd09dfaf371bb58ad375d49dad517 RPMS/suse/8.x/otrs-2.2.0-beta4.i386.rpm 08e60bb0dc7d5b37dbeb5570f1ccbf80 RPMS/suse/9.0/otrs-2.2.0-beta4.i386.rpm e22e810841daad3b77783c1018e7e936 RPMS/suse/9.1/otrs-2.2.0-beta4.i386.rpm 8248b24f6bf3659144996193d35b4102 RPMS/suse/10.0/otrs-2.2.0-beta4.i386.rpm 49a9271de186f1c65bceef54b913be2a RPMS/redhat/7.x/otrs-2.2.0-beta4.i386.rpm a53d473c21db40512c6ab43dc9e6b7c6 RPMS/redhat/8.0/otrs-2.2.0-beta4.i386.rpm da8bab1854e25b7dc6acfd55e7754c28 RPMS/fedora/4/otrs-2.2.0-beta4.i386.rpm 2dc9ccdcbb7ac07b9daf04d70c1db8db SRPMS/suse/7.3/otrs-2.2.0-beta4.src.rpm 7d8f70161f94f03e743133a82e910a71 SRPMS/suse/8.x/otrs-2.2.0-beta4.src.rpm c07071b4b7253103b39e372246ab369f SRPMS/suse/9.0/otrs-2.2.0-beta4.src.rpm 838e47ea7b195d5913e89589a5a46202 SRPMS/suse/9.1/otrs-2.2.0-beta4.src.rpm f9507fa551bce354319f89e244b15c3e SRPMS/suse/10.0/otrs-2.2.0-beta4.src.rpm 82355dd75a3557d9b99b787cc60ce84f SRPMS/redhat/7.x/otrs-2.2.0-beta4.src.rpm fb263640e6660104747abb435a0f9a43 SRPMS/redhat/8.0/otrs-2.2.0-beta4.src.rpm 1fa3e18bde228e6417aeb235e7591534 SRPMS/fedora/4/otrs-2.2.0-beta4.src.rpm b3b1182adae7753db23f4eb75c834bd0 otrs-2.2.0-beta4.tar.gz 4cd74f048b1bbdca2c4fd20236f30d38 otrs-2.2.0-beta4.tar.bz2 Important for Upgrading: ======================== For those folks who are using OTRS 2.2.0 betaX and want to upgrade to OTRS 2.2.0 beta4 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.2.0 beta4 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Boettcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!