+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.8 Status: stable We are proud to announce that the latest patch level release of OTRS 3.0 (codename: Cancún Beach, México) has been released. IMPORTANT FOR UPGRADING ======================= * From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. * From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions. WARNING ======= OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur. IMPROVEMENTS ============ * Updated Japanese translation, thanks to Kaz Kamimura! * Updated Brasilian Portugese translation, thanks to Murilo Moreira de Oliveira! * Updated Persian translation, thanks to Masood Ramezani! * Updated Italian translation, thanks to Lucia Magnanelli! * Added new Croatian translation, thanks to Damir Dzeko! BUGFIXES (SELECTED) =================== * Bug#7332 - Some buttons are not shown in the AdminSysConfig in IE7. [ http://bugs.otrs.org/show_bug.cgi?id=7332 ] * Bug#7300 - Wrong dropdown pre-selection in AdminQueue. [ http://bugs.otrs.org/show_bug.cgi?id=7300] * Bug#7288 - hyperlink creation cuts URLs after a closing square bracket. [ http://bugs.otrs.org/show_bug.cgi?id=7288 ] * Bug#7287 - Ticket Type in Customer Interface is not indicated as a required field. [ http://bugs.otrs.org/show_bug.cgi?id=7287 ] * Bug#6937 - Vacation Days not indicated and translated in DatePicker. [ http://bugs.otrs.org/show_bug.cgi?id=6937 ] * Bug#7280 - AgentTicketCompose :: empty state selection causes many log entries. [ http://bugs.otrs.org/show_bug.cgi?id=7280 ] * Bug#7271 - Customer Password reset mail is sent even if the DB could not be updated. [ http://bugs.otrs.org/show_bug.cgi?id=7271 ] * Bug#7092 - Non-existent theme set in user_preferences makes login impossible. [ http://bugs.otrs.org/show_bug.cgi?id=7092 ] * Bug#7010 - Latest version of PDF::API2 no longer includes DejaVu fonts. Fixed by including DejaVu fonts in var/fonts. [ http://bugs.otrs.org/show_bug.cgi?id=7010 ] * Bug#7245 - Event based notifications are not sent to roles. [ http://bugs.otrs.org/show_bug.cgi?id=7245 ] * Bug#7272 - TicketFreeTime field label is not translated. [ http://bugs.otrs.org/show_bug.cgi?id=7272 ] * Bug#7244 - Plain Auth with SMTP/TLS does not work. [ http://bugs.otrs.org/show_bug.cgi?id=7244 ] * Bug#7249 - Definition of role based notification - selected roles are not stored initially. [ http://bugs.otrs.org/show_bug.cgi?id=7249 ] * Bug#7229 - Apache configuration file references non-existing javascript directory. [ http://bugs.otrs.org/show_bug.cgi?id=7229 ] * Bug#7230 - Password fields in SysConfig GUI are not protected. [ http://bugs.otrs.org/show_bug.cgi?id=7230 ] * Bug#7058 - AJAX communication error when picking queue during ticket split. [ http://bugs.otrs.org/show_bug.cgi?id=7058 ] Bug#7179 - MasterAction causes browser problem. [ http://bugs.otrs.org/show_bug.cgi?id=7179 ] * Bug#7169 - Archived tickets can not be un-archived with GenericAgent. [ http://bugs.otrs.org/show_bug.cgi?id=7169 ] * Bug#6801 - Bulk Actions are not working. [ http://bugs.otrs.org/show_bug.cgi?id=6801 ] * Bug#7119 - Search profile names not visible in URL anymore in customer and agent panel. [ http://bugs.otrs.org/show_bug.cgi?id=7119 ] * Bug#7115 - Search profiles are not working after upgrade to OTRS 3. [ http://bugs.otrs.org/show_bug.cgi?id=7115 ] * Bug#7060 - Non-existing value is passed to several subroutines in AgentTicketPhone when there is no subaction. [ http://bugs.otrs.org/show_bug.cgi?id=7160 ] * Bug#7040 - SQL error when retrieving CustomerCompanyList with Valid => 0. [ http://bugs.otrs.org/show_bug.cgi?id=7040 ] * Bug#6790 - Custom directory not considered when running in CGI. [ http://bugs.otrs.org/show_bug.cgi?id=6790 ] * Bug#5354 - Gratuitous "use lib '../..';" in Kernel::Output::HTML::Layout preventing modules in /Custom to be loaded when deployed as CGI. [ http://bugs.otrs.org/show_bug.cgi?id=5354 ] * Bug#6014 - Printed pdf tickets are not searchable. [ http://bugs.otrs.org/show_bug.cgi?id=6014 ] * Bug#6936 - Click on Customer triggers Wildcard-Search. [ http://bugs.otrs.org/show_bug.cgi?id=6936 ] * Bug#6961 - TicketActionsPerTicket - Buttons not localized. [ http://bugs.otrs.org/show_bug.cgi?id=6961 ] * Bug#6974 - Ticket Search does not find tickets if searching by in between 2 dates, and the ticket time is 00:00:00. [ http://bugs.otrs.org/show_bug.cgi?id=6974 ] The detailed ChangeLog can be found at: [ http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1758.2.94&view=mar... ]. SUPPORTED ENCODINGS =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal character set. BROWSER SUPPORT FOR THE AGENT INTERFACE ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 7 * Firefox before version 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. * [ http://otrs.org/downloads/ ] (Germany/Hamburg) * [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg) A complete list of all download mirrors is available at [ http://otrs.org/downloads/ ]. MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= a667a601a0343246105e5f4e1887116 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.8-01.noarch.rpm 576110e2582f3edd07437d5f80984964 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.8-01.noarch.rpm a8acf18bb647101e1e368334c41fd229 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.8-01.noarch.rpm 2f74ee451c7029c1b59ad2bc4dc2c90f http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.8-01.noarch.rpm 6422210a59e815561eabb6e84a3ac331 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.8-01.noarch.rpm 3c7ea5bf9af68953a005fa793bd3680c http://ftp.otrs.org/pub/otrs/otrs-3.0.8.tar.gz e076cd69e4cd39ae1a8fe983e3ccda82 http://ftp.otrs.org/pub/otrs/otrs-3.0.8.tar.bz2 ed0db1b31515b73a42ef33caf0dbe65e http://ftp.otrs.org/pub/otrs/otrs-3.0.8.zip 6bd77870d6450ba278fbaeaeb8bc4dd4 http://ftp.otrs.org/pub/otrs/otrs-3.0.8-win-installer-2.4.4.exe FEEDBACK & BUG REPORTING: ========================= We appreciate your contributions! As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] OTHER COMMUNITY SERVICES: ========================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann