Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce the new System Monitoring module 2.0.1. In the most IT environments a helpdesk solution like OTRS and a system monitoring solution act as two single and separated components. In order to bridge that gap and to benefit from both systems' strengths, we released the first SystemMonitoring module 1.1.1 in october 2007. That popular module allows OTRS to create tickets from alert notifications sent by e-Mail from a system monitoring tool. As the SystemMonitoring 1.1.1 module is generic it provides integration with all popular monitoring solutions, e.g. Nagios, OpenNMS, HP Open View, IBM Tivoli, Microsoft Operation Manager. The new SystemMonitoring module 2.0.1 has been designed focussing on the host, service and network monitoring program Nagios (http://www.nagios.org/). So it does not replace the first released SystemMonitoring module but complement it in case you use Nagios. Enhancements: ============= * Nagios acknowledge: OTRS sends acknowledge messages via named pipe or http request to Nagios in case that a ticket is locked by an agent. In Nagios the reported and acknowledged incident will be displayed and no further follow-up tickets will be created and sent to OTRS regarding the specific alert. * Nagios checker: allows Nagios to monitor OTRS and check OTRS data i.e. the number of tickets in a certain queue (within a specific period) and trigger warnings or alerts depending on configurable thresholds. If a threshold is set, the checker will compare the number of affected tickets to this values. Depending on the type of a configured threshold the checker will return the correct output: 'warning' or 'critical'. The checker can also be used to collect data, i.e. number of tickets to generate round robin databases (RRD) with RRDTools in order to provide trend charts. The round-robin database stores time-series data like network bandwidth, temperatures, CPU load etc. Preconditions: ============== * installed Nagios system * installed OTRS 2.3.2 * Linux Operating System * installed mail system (i.e. procmail) * For using the pipe mechanism Nagios and OTRS should use the same login names for agents. All agents which are working with OTRS have to be in the Nagios user database as well. * For HTTP Basic Auth the user authentication has to be switched on in Nagios and a dummy OTRS user should exist as a Nagios user which will be used as a generic user in OTRS for the HTTP Basic Auth. Outlook: ======== The OpenNMS Team is currently working on another OTRS SystemMonitoring-OpenNMS module, aiming to integrate OpenNMS and OTRS on a deeper level. Download: ========= * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/packages/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= 534feb50f0d44c7131104df46aff7f20 ftp://ftp.otrs.org/pub/otrs/packages/SystemMonitoring-2.0.1.opm Feedback & Bug Reporting: ========================== Although System Monitoring module 2.0.1 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann