Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ OTRS 2.1.4 (Playa Esmeralda) is released! Fixes: ====== - fixed not working free time selection in AgentTicketClose, AgentTicketNote, AgentTicketOwner, AgentTicketPending, AgentTicketPriority and AgentTicketResponsible - fixed bug #1187 - Escalation Notifications sent to invalid agent - fixed bug #1395 - utf-8 - ArticleStorage FS - Attachments with German Umlauts cant be downloaded - fixed bug #962 - Broken attachments with cyrillic filenames - fixed bug #1521 - Merge Feature - fixed bug #1523 - update of FreetextValues 9-16 not working - fixed bug #1524 - ticketFreeText Fields 9-16 not displayed at CustomerTicketPrint and CustomerTicketZoom - fixed bug #1359 - acl problem if '' is used in properties to match - fixed bug #1200 - not working TicketACL actions AgentTicketCompose, AgentTicketBounce, AgentTicketForward and AgentTicketPhoneOutbound - fixed bug #1031 - scripts/backup.pl fails in mysqldump with encrypted database password - fixed bug #1378 - Got no MainObject! in bin/otrs.getTicketThread - fixed bug #1210 - wrong calculation of Kernel::System::Time WorkingTime() - fixed not working faq lookup in compose answer and forward screen - fixed double quoted "$Quote{"Cc: (%s) added database email!""} in compose answer screen (Kernel/Modules/AgentTicketCompose.pm) - fixed PGP/SMIME bug - Can't call method "body" on an undefined value at Kernel/System/EmailParser.pm line 382 - fixed bug #1498 - Typo in QuoteSingle, Kernel/System/DB/mssql.pm - fixed database driver detection/problem if a second database connect with different driver is used (wrong sql will not longer be generated) Note: old database driver files Kernel/System/DB/*.pm not longer compatible - improved link quote of long links in web interface - added config option Ticket::PendingNotificationOnlyToOwner to send reached reminder notifications of unlocked tickets only to ticket owner - added config option Ticket::ResponsibleAutoSet to set owner automatically as responsible if no responsible is set (default is 1) - added config param for shown my queues/custom queues in preferences, default are shown all ro queues, see also PreferencesGroups###CustomQueue under Frontend::Agent::Preferences Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums: ====================================== bf23fd60c2a869ca7c257a64209319ac RPMS/suse/7.3/otrs-2.1.4-01.i386.rpm f019cb5cd38e7d2525e08859ea5a8bf3 RPMS/suse/8.x/otrs-2.1.4-01.i386.rpm e8f0c3105897b38a6b4d25d54195180e RPMS/suse/9.0/otrs-2.1.4-01.i386.rpm 824c89fe52470e299cd83e621f029d01 RPMS/suse/9.1/otrs-2.1.4-01.i386.rpm 82b226b30278d167e26fdb699ee48502 RPMS/suse/10.0/otrs-2.1.4-01.i386.rpm bb630737b146bccb76c87c7dd4cb5453 RPMS/redhat/7.x/otrs-2.1.4-01.i386.rpm 8d64736c382348cbaab17f752c07abf8 RPMS/redhat/8.0/otrs-2.1.4-01.i386.rpm bdc72ffe0e4239ed7393ee8b55c61378 SRPMS/suse/7.3/otrs-2.1.4-01.src.rpm 3e247f99b7721617257674b8e510a522 SRPMS/suse/8.x/otrs-2.1.4-01.src.rpm ce991fcd1038bfdd61d1d6784c91ac05 SRPMS/suse/9.0/otrs-2.1.4-01.src.rpm 3e061605fd45bc091b9779ab0ddc287a SRPMS/suse/9.1/otrs-2.1.4-01.src.rpm 54edd04ba1e37efbeff6bf46f544043d SRPMS/suse/10.0/otrs-2.1.4-01.src.rpm 34dc8ca6f599f972d5bab5039d466552 SRPMS/redhat/7.x/otrs-2.1.4-01.src.rpm 9a046370563b45a9986caedf4b8ad8ce SRPMS/redhat/8.0/otrs-2.1.4-01.src.rpm 37db9a4693a8562e8ea44160fbafd857 otrs-2.1.4.tar.gz 572990c4fe9881514ac46a2bd1d817f7 otrs-2.1.4.tar.bz2 Important for Upgrading: ======================== For those folks who are using OTRS 2.0 and want to upgrade to 2.1 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.1 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled tester to us. Therefore a great "THX!" goes out to you! http://bugs.otrs.org/ NEW Telephone and Fax-Numbers: =============================== The Telephone / Fax-Number of our german Office in Straubing, has changed to: Phone: +49 (0)9421 - 56818 - 0 Fax: +49 (0)9421 - 56818 - 18 [central fax service] The Telephone / Fax-Number of our german Office in Bad Homburg, has changed to: Phone: +49 (0)6172 - 681988 - 0 Fax: +49 (0)9421 - 56818 - 18 [central fax service] ((enjoy)) Hauke Jan Böttcher Sales & Marketing Manager ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!