Dear Community Members, +++++++++++++++++++++++++ RELEASE NOTE ++++++++++++++++++++++++ Release: OTRS::ITSM 2.0 + NEW Change Management Status: beta1 Code Name: Whitehaven Beach, Australia Required Framework: OTRS 2.4.6 Code Name: Aitutaki Beach, Cook Island OTRS::ITSM is the world's leading open-source ITIL-compatible IT Service Management solution. It is built on the solid fundament of 70,000 productive OTRS installations which is available in 27 languages. All known features from OTRS continue to be available in OTRS::ITSM. Using the OTRS package manager you can easily expand your existing Service Desk solution OTRS to a powerful IT Service Management Suite by installing additional ITIL processes: * Incident Management * Problem Management * Service Asset & Configuration Management incl. CMDB/CMS * Knowledge Management * Service Request Fulfillment Management * Service Level Management AND..... Touchdown! - The new CHANGE MANAGEMENT module has been success- fully and exclusively released to the group of investors who supported the realization by their investments. How to become a CHANGE MANAGEMENT user: ======================================= Change Management, the next ITIL process to be implemented in the OTRS::ITSM standard is now ready for use. OTRS::ITSM 2.0 including the new Change Management module will be provided to 'investors' only until the funding covers the remaining 50% of total investment. There are 55,000 EUR left to be covered until OTRS::ITSM 2.0 and its new module Change Management will be published to all of you. It will be available under the AGPL and for sure remain free of any license fees. If your organization is interested in joining the initiative and get the Change Management right from the start please contact us: ready-for-take-off at otrs.com Join in and get ready for take-off! ENHANCEMENTS: ============ * Added brand new ITSM Change Management module! * Speed: Improved speed of CMDB/CMS by switching database access technology (now SQL bind parameters are used). * Events: Implemented new ITSM-global Event module to create ability to react on CI events, as well as all kind of Change and Work Order events (e.g. ChangeUpdate, WorkOrderUpdate) * History: Added Event module to have a history of CI changes * GeneralCatalog: Implemented "Preferences" to have an extendable mechanism to store meta information for GC entries * ITSMConfigurationManagement: Added an access control system for config item classes and config items. Via GeneralCatalog groups can be specified that have access to config item classes. Users with 'ro' permissions can see the class and view the config item, users with 'rw' permission can add new config items in this class and edit existing items. * Added Chinese Simple translation, thanks to Never Min! BUG FIXES: ========== * Bug# 4196 - Create new CI version only when a value was changed. [ http://bugs.otrs.org/show_bug.cgi?id=4196 ] * Bug# 4382 - Memory leak in OTRS::ITSM modules. Under some circumstances OTRS::ITSM could use too much memory over time. [ http://bugs.otrs.org/show_bug.cgi?id=4196 ] * Bug# 4376 - Unusable/Defect Back-Link on CI Linkpage. [ http://bugs.otrs.org/show_bug.cgi?id=4196 ] * Bug# 3813 - When linking services to CIs only the short name was shown. [ http://bugs.otrs.org/show_bug.cgi?id=4196 ] * Bug# 4768 - Editing some sub-elements of a Configuration Item was not possible. [ http://bugs.otrs.org/show_bug.cgi?id=4196 ] KNOWN ISSUES: ============= * Bug# 4845 - Problem with Templates and Umlauts in Change and Work Order Text fields. [ http://bugs.otrs.org/show_bug.cgi?id=4845 ] * Bug# 4854 - CPAN Module Date::PCalc is missing. [ http://bugs.otrs.org/show_bug.cgi?id=4854 ] DOWNLOAD: ========= As this is still an 'exclusive' release which is available to investors only OTRS::ITSM 2.0 including the Change Management module can not be downloaded yet. But, why don't you become an investor to CHANGE that! ;-) MEET US: ======== CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA) and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010! CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2.-6., 2010! -- ((enjoy)) Hauke Jan Böttcher Director Sales & Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business Location: Bad Homburg Country Court: Bad Homburg, HRB 10751 VAT ID: DE256610065 Chairman: Burchard Steinbild Managing Board: André Mindermann (CEO)