Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS::ITSM 1.1.0 beta3(Whitehaven Beach) today. This is a beta release of OTRS::ITSM 1.1. which is not recommended to use for productive operation. Beta releases are published for test purposes only. OTRS::ITSM is the first ITIL compliant IT service management solution on open-source basis. It is built on the solid fundament of 55,000 OTRS productive installations in 24 languages. OTRS::ITSM 1.1.0 beta3 requires the installation of the Open Ticket Request System OTRS version 2.2.6. All functionalities known from OTRS continue to be available and the functionalities representing ITIL processes can be installed as additional packages. Next to some bug fixes this release note contains an advisory concerning a Security Vulnerability in OTRS 2.1.0-2.1.7 and OTRS 2.2.0-2.2.5. Security Advisory: ================== [OSA-2008-01] Security Vulnerability in OTRS 2.1.0-2.1.7 and OTRS 2.2.0-2.2.5 Detailed informations about the security fixes can be found here: * English: http://otrs.org/advisory/OSA-2008-01-en/ * German: http://otrs.org/advisory/OSA-2008-01-de/ Enhancements: =============== * Add new UnitTests to increase the code quality. Minor Bugfixes: =============== * Bug #2776 - Can't add new services after ITSMService is in- stalled on a DB2 database. [ http://bugs.otrs.org/show_bug.cgi?id=2776 ] * Bug #2777 - Can't add new sla’s after ITSMService is installed on a DB2 database. [ http://bugs.otrs.org/show_bug.cgi?id=2777 ] * Bug #2780 - The update of an Import-Export template produces errors if a DB2 database is used. [ http://bugs.otrs.org/show_bug.cgi?id=2780 ] * Bug #2782 - All ConfigItem modules use always the first definition. [ http://bugs.otrs.org/show_bug.cgi?id=2782 ] * Bug #2784 - Error occured after the creation of a phone ticket. [ http://bugs.otrs.org/show_bug.cgi?id=2784 ] * Bug #2800 - Trimming of some input fields in ITSMLocation is missing. [ http://bugs.otrs.org/show_bug.cgi?id=2800 ] * Bug #2806 - Internal cache mechanism in ImportExport delivers wrong content. [ http://bugs.otrs.org/show_bug.cgi?id=2806 ] * Bug #2807 - Trimming of some input fields in ImportExport is missing or incorrect. [ http://bugs.otrs.org/show_bug.cgi?id=2807 ] Known Issues: =============== * Bug #2725 - The CI Import functionality denies import in certain cases. CIs are not created as they should but silently skipped. [ http://bugs.otrs.org/show_bug.cgi?id=2725 ] * Bug #2726 - At CI Export, sometimes, in rare cases the internal ID is exported instead of the textual description. [ http://bugs.otrs.org/show_bug.cgi?id=2726 ] * Bug #2727 - When printing a CI as PDF in text fields containing multiple lines ‘<br>’ is printed at the line’s end. [ http://bugs.otrs.org/show_bug.cgi?id=2727 ] * Bug #2728 - The CI search function seems to ignore some search criteria, when multiple criteria are selected. [ http://bugs.otrs.org/show_bug.cgi?id=2728 ] * Bug #2754 - Incident state couldn't be calculated correctly in certain cases. [ http://bugs.otrs.org/show_bug.cgi?id=2754 ] * Bug #2760 - Wrong OPM Repository. [ http://bugs.otrs.org/show_bug.cgi?id=2760 ] Download: ========= * http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= b603b560d6f0ab8e917d5aab71723ea8 ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.93.opm 1b6c398fb9b2e9283399b79e42da2deb ftp://ftp.otrs.org/pub/otrs/itsm/packages/ImportExport-1.0.93.opm a108d3c5556db640bb7f194b8f30d67a ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.93.opm de3e7950daaa3383f477034a9ee7c907 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.93.opm 90ebc713db614a077eb9a50ee60a56e2 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.93.opm 1e7f5cee5fc374597b4fa2be47c893af ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.93.opm 54cf91d9bd50c8acf74e7bd1fe6ebaf4 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMStats-1.0.93.opm 0bd8af65c9bb3a344b1cb32095a4f164 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.93.opm ac0fa833773656caf0826f978c2dcc98 ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.93.opm Important for Upgrading: ======================== A short installation guide is provided with the following file: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.1.ITSM The previous installation guide regarding OTRS::ITSM 1.0 (the stable release) was renamend and may now be found under: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.0.ITSM Bug Reporting: ============== Although OTRS::ITSM 1.1.0 beta3 has been tested before, we Appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann