Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS::ITSM 1.1.0 beta2(Whitehaven Beach) today. This is a beta release of OTRS::ITSM 1.1. which is not recommended to use for productive operation. Beta releases are published for test purposes only. OTRS::ITSM is the first ITIL compliant IT service management solution on open-source basis. It is built on the solid fundament of 55,000 OTRS productive installations in 23 languages. OTRS::ITSM 1.1.0 beta2 requires the installation of the Open Ticket Request System OTRS version 2.2.5. All functionalities known from OTRS continue to be available and the functionalities representing ITIL processes can be installed as additional packages. Enhancement: ============ * Added new UnitTests to increase the codes quality Fixed bugs: ============ * Bug #954 - Ticket split should link splitted tickets (origin to new one with LinkObject2). [ http://bugs.otrs.org/show_bug.cgi?id=954 ] * Bug #2750 - Function ClassRename() in GeneralCatalog merges two classes when new class name already exists. [ http://bugs.otrs.org/show_bug.cgi?id=2750 ] * Bug #2751 - Internal cache mechanism in GeneralCatalog delivers wrong content. [ http://bugs.otrs.org/show_bug.cgi?id=2751 ] * Bug #2752 - Trimming of some input fields in GeneralCatalog is missing. [ http://bugs.otrs.org/show_bug.cgi?id=2752 ] * Bug #2753 - Import/Export admin mask delivers exported files with wrong attachment type. [ http://bugs.otrs.org/show_bug.cgi?id=2753 ] * Bug #2761 - Missing Quoting in ItemUpdate() function of the GeneralCatalog. [ http://bugs.otrs.org/show_bug.cgi?id=2761 ] Known Issues: ============= * Bug #2725 - The Configuration Item (CI) import functionality denies import in certain cases. CIs are not created as they should but silently skipped. [ http://bugs.otrs.org/show_bug.cgi?id=2725 ] * Bug #2726 - When exporting a CI, in rare cases the internal ID is exported instead of the textual description. [ http://bugs.otrs.org/show_bug.cgi?id=2726 ] * Bug #2727 - When using carriage return while recording a multiple line text description for a CI it might happen, that HTML code '<br>' is created. Printing that CI as a PDF then causes that the HTML code is printed as plain text at each lines end (where carriage return was used). [ http://bugs.otrs.org/show_bug.cgi?id=2727 ] * Bug #2728 - The CI search function seems to ignore some search criteria, when multiple criteria are selected. [ http://bugs.otrs.org/show_bug.cgi?id=2728 ] * Bug #2754 - Incidente State couldn't calulated correctly in certain cases. [ http://bugs.otrs.org/show_bug.cgi?id=2754 ] * Bug #2760 - Wrong OPM Repository. [ http://bugs.otrs.org/show_bug.cgi?id=2760 ] Download: ========= * http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= 1cf5ae9b0d01c69efab02c98161e6a70 ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.92.opm 259a53680ce41f919c625210b8bbe915 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ImportExport-1.0.92.opm 6d343ea81d8f534d46c7f6c6fc5a43a6 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.92.opm c70197e0a68324a305cdb720b2b71a58 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.92.opm ed952be5b892c081ca0e27908937d383 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.92.opm f13e2015315e14f8c257de1675f71c94 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.92.opm 31ab2c956d88a31ce7609326befe73a1 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMStats-1.0.92.opm 6a55df6bfd638f544fad894be6e84f7c ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.92.opm a502fd7c9bc717c5b6d487c0d53b8a89 ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.92.opm Installation: ============= A short installation guide is provided with the following file: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.1.ITSM The previous installation guide regarding OTRS::ITSM 1.0 (the stable release) was renamend and may now be found under: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.0.ITSM Bug Reporting: ============== Although OTRS::ITSM 1.1.0 beta2 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! * http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann