Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce the new OTRS FAQ Module 1.5.1 Enhancements: ============= * Clickable keywords: within the FAQ view, keywords assigned to an FAQ article are displayed as links. If a keyword is clicked, other FAQ articles with the same keyword assigned will be displayed. * Top 10 FAQ article listing: The FAQ explorer view shows the top 10 accessed FAQ articles, next to the latest created articles and the latest changed articles. * FAQ reporting: A new report shows an overview of FAQ articles in a defined time period sorted by access numbers. * WYSIWYG editor: When creating or editing an FAQ article, Rich Text Editors can be used to format the FAQ content and to upload images, which will be shown inline in the FAQ article. * FAQ approval process: There is a new config option which allows to implement an FAQ approval process. With this feature enabled, an FAQ article that is created or edited, will not be published directly. Instead, a notification ticket is created which contains a link to the FAQ article. Only authorized users are allowed to approve a new or edited FAQ article. Fixed bugs: ========== * Bug #3308 - Error Message in FAQ OpenSearch. [ http://bugs.otrs.org/show_bug.cgi?id=3308 ] * Bug #2897 - FAQ::Default::State: does not work. [ http://bugs.otrs.org/show_bug.cgi?id=2897 ] Requirements: ============= * OTRS 2.3 Download: ========= * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/packages/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= 31cc879b5655883f77593d4c44ad0be4 ftp://ftp.otrs.org/pub/otrs/packages/FAQ-1.5.1.opm Feedback & Bug Reporting: ========================= Although the FAQ Module 1.5.1 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer