Hi, after five years of heavy testing, developing and debugging we are proud to release OTRS 2.0. A big step after the successful OTRS 1.x series. The codename of the new OTRS 2.0 release is "Klong Jark Beach". Klong Jark Beach is a heavenly beach in the north of the small island Koh Lanta (Thailand). OTRS is a trouble ticket system with many new features to manage both customer and employee enquiries. OTRS helps you to manage your support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to inbound inquiries via a userfriendly webinterface. New OTRS 2.0 Key Features: ============================ Ticket: ------- o WorkingTime feature for ticket time calculations support o PGP feature for email support o SMIME feature for email support o Role feature for large setups o Ticket ACL support o TicketHookDivider - the divider between TicketHook# and number o Ticket Merge support o No escalation group feature o added ticket free time feature and many other new features General: -------- o moved to a web application framework o database xml interface (driver based to support different databases) o Link support for objects link tickets, FAQs, ... o OTRS web package manager (to install applications like calendar or filemanager) o added new admin web gui for Kernel/Config.pm o improved stats framework to send stats and to write stats in the filesystem o fcgi support o added new db2 support (experimental) - thanks to Friedmar Moch! o improved webinstaller o new html access keys (alt+) general: h = home l = logout o = overview n = new s = search p = preferences a = admin interface t = ticket interface f = faq interface g = formular submit ticket: o = queue view n = phone ticket e = email ticket k = locked ticket list m = new messages in locked ticket list and many other new features Major Changes: -------------- o navigation bar will be generated based on the module registration o consistent use of the dtl/html block feature o improved design of the webinterface o new implemented css support o split of the default Kernel/Config/Defaults.pm into Kernel/Config/Files/*.pm (Kernel/Config.pm is still the private config file) o foreign-keys for database schema o new ticket event handler layer and many other new features Please have a look at the complete list of changes: http://cvs.otrs.org/viewcvs.cgi/otrs/CHANGES Download: ========= The OTRS 2.0.1 is available from the following location: ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 sums for the packages are as follows: ========================================= d665c65cd232f33401aa3cd40a5ab119 RPMS/suse/7.3/otrs-2.0.1-01.i386.rpm 9f4798f27ab1616b0235734b655aa3be RPMS/suse/8.x/otrs-2.0.1-01.i386.rpm c55984abe7cd3ab10bcb8676ce4b0434 RPMS/suse/9.0/otrs-2.0.1-01.i386.rpm e86ec1aaa036bf9e0025023e21467e9c RPMS/suse/9.1/otrs-2.0.1-01.i386.rpm 2d4ce41cbc3ef623abfbf68ca2c30635 RPMS/redhat/7.x/otrs-2.0.1-01.i386.rpm 41ebb9bcbed95dee50634592606dc038 RPMS/redhat/8.0/otrs-2.0.1-01.i386.rpm d8a947fa8ecb72e09036be2748f4f47c SRPMS/suse/7.3/otrs-2.0.1-01.src.rpm 5b8f989a59b39563fe6720e95ab7129e SRPMS/suse/8.x/otrs-2.0.1-01.src.rpm 86ed7ae82285b8f76b4b0bf08dc9041e SRPMS/suse/9.0/otrs-2.0.1-01.src.rpm b2d3e12bbfc092dcba3a7ef0003fd105 SRPMS/suse/9.1/otrs-2.0.1-01.src.rpm e47e9e390b616830ebd96e7f5fdea59e SRPMS/redhat/7.x/otrs-2.0.1-01.src.rpm d8da4f4a9bfdfd0528c7ce7f12c4e7fd SRPMS/redhat/8.0/otrs-2.0.1-01.src.rpm f9817856dc0e8752e8325478d72b7e14 otrs-2.0.1-01.tar.gz a78856e21aeee8096d6836a9c2f82e40 otrs-2.0.1-01.tar.bz2 Important for Upgrading: ======================== For those folks who are using OTRS 1.3 and want to upgrade to 2.0 please read the UPGRADING and INSTALL files. PS: 80% of all config settings are renamed in OTRS 2.0, so most of the Kernel/Config.pm settings will not be compatible. Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We want to say "thank you" to the OTRS community! :) Have a lot of fun! Stefan Rother