Good evening, between 03/05/2005 and 05/05/2005 at Linux-Hotel again takes place a German OTRS advanced training. I would like to tell it in this round, because I think not all people have notice it bevor. Here you have the chance to expert all about OTRS in a small group. The advanced training extend 3 days and who now the Linux Hotel, says that is a lovely place.:) advanced training topics: - Configure the OTRS server. - Spezial config options and how can I use it. - Aim and accomplish backup- and restore procedures. - Customize the OTRS webinterfaces. Generate own webforms for customer ticket interface. Generate own reports and stats. - Time for miscellaneous themes and spezial questions. Training informations and informations about the location you could found here: http://www.linuxhotel.de/kurs/otrs/index.html Thanks for your help!:) I wish a nice day, Stefan Rother ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!