Hi, due to repeated inquiries we decided to create a new German only mailing list for OTRS users. http://otrs.org/lists/ contains all the information you need to subscribe to it. take care Stefan Winter -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388