November 2002 - dev - OTRS mailing lists

Language initialisation problem in current CVS :-(
by Ingo Ciechowski 02 Dec '02

02 Dec '02

Hi, after a while I just reinstalled OTRS from CVS again (on a SuSE Linux 8.1 system with perl 5.8 and postgres) and unfortunately ran into some trouble. My first try to access http://localhost/otrs/index.pl results in an "Internal server error" from my apache and the following entries in the apache error log: [Fri Nov 29 21:49:24 2002] null: Use of uninitialized value in string eq at /opt/OpenTRS/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 50. [Fri Nov 29 21:49:24 2002] null: Use of uninitialized value in string eq at /opt/OpenTRS/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 50. [Fri Nov 29 21:49:49 2002] [error] Can't use an undefined value as a HASH reference at /opt/OpenTRS/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 65. If I reload the page the proper login screen gets displayed, but there is an extra section: Language: Got no Data ref in OptionStrgHashRef()!submit Trying to login is similar: Server error on first submit, first reload in the browser and correct screen after a second reload... In the Preferences dialog (showing up after second reload) there's no choice of languages... Hope this helps to figure out some workaround. Ingo -- -----BEGIN GEEK CODE BLOCK----- Version: 3.1 GCM/IT/B/O d+(-) s+:++ a C++ UL++++$ P++$ L+++@ E- W+++@ N+ o? K? w-- O M++@ V PS+ PE++ Y+ PGP++ t++ 5 X R tv+ b+@ DI+@ D--- G+ e? h-- r+++@ y? ------END GEEK CODE BLOCK------

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string too long in initial_insert.sql
by Ingo Ciechowski 01 Dec '02

01 Dec '02

Hi, PostgreSQL claims during loading initial_insert.sql that the following insert statemant contains a too long string in the 'name' field: INSERT INTO charset (name, charset, comment, valid_id, create_by, create_time, change_by, change_time) VALUES ('Cyrillic Charset (Windows-1251)', 'Windows-1251', 'Windows-1251 - cp1251', 1, 1, current_timestamp, 1, current_timestamp); You might want to define a larger string field in the schema. Ingo -- -----BEGIN GEEK CODE BLOCK----- Version: 3.1 GCM/IT/B/O d+(-) s+:++ a C++ UL++++$ P++$ L+++@ E- W+++@ N+ o? K? w-- O M++@ V PS+ PE++ Y+ PGP++ t++ 5 X R tv+ b+@ DI+@ D--- G+ e? h-- r+++@ y? ------END GEEK CODE BLOCK------

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Config File!
by Martin Edenhofer 29 Nov '02

29 Nov '02

Hi all! I added the new config file mechanism (like Bastian's idea - http://lists.otrs.org/pipermail/otrs/2002-October/000401.html) to the CVS. The old still works and is the default for OTRS 0.5. The new one will be the default for OTRS 1.0. How it works: Copy the example config file (cp Kernel/Config.pm.dist Kernel/Config.pm). Copy and paste your needed options from Kernel/Config/Defaults.pm (default config settings) into Kernel/Config.pm change the values like you want. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson

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string too long in initial_insert.sql
by Ingo Ciechowski 29 Nov '02

29 Nov '02

Hi, PostgreSQL claims during loading initial_insert.sql that the following insert statemant contains a too long string in the 'name' field: INSERT INTO charset (name, charset, comment, valid_id, create_by, create_time, change_by, change_time) VALUES ('Cyrillic Charset (Windows-1251)', 'Windows-1251', 'Windows-1251 - cp1251', 1, 1, current_timestamp, 1, current_timestamp); You might want to define a larger string field in the schema. Ingo -- -----BEGIN GEEK CODE BLOCK----- Version: 3.1 GCM/IT/B/O d+(-) s+:++ a C++ UL++++$ P++$ L+++@ E- W+++@ N+ o? K? w-- O M++@ V PS+ PE++ Y+ PGP++ t++ 5 X R tv+ b+@ DI+@ D--- G+ e? h-- r+++@ y? ------END GEEK CODE BLOCK------

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[PATCH] enchant LDAP auth
by Wiktor Wodecki 29 Nov '02

29 Nov '02

Hi there, this patch enchants LDAP auth module to support group authentication. so user will be only authenticated against if they are in an aproperiate group. I used posixgroups, but since you can define anything as the access_attr this shouldn't be much of a problem -- Regards, Wiktor Wodecki

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other functions
by Diane Shieh 27 Nov '02

27 Nov '02

Hey Martin, I have a few questions to ask. I am using OTRS to answer all of my tech-support questions. Before OTRS, I used PINE. Upon using it for a few months, I had a list of pro's and con's of using OTRS. I really like the way the tickets are managed, and how tickets are escalated etc. Some users of mine require a few correspondances so its very easy for me to keep track of them with your ticketing system. Also the newly-implemented pull-down responses are nice as well. I am having a great time using OTRS. However, I saw some things that may make OTRS more managable/user friendly. I Delete function I have started to get a lot of SPAM to my tech support email address. I get about 50-100 a day. I was wondering if you guys were going to implement a delete button so I can just delete the mail, and save space. I don't want to store it. II Queue view Is it possible to have the Queue View be more like a mail box. Where you can only see the To/From/Subject line? And then when you click on it, then you see the full message? It doesn't make sense to have half of the message showing because then you only have 10 messages per page. III Changing Queues I did not understand the function of changing queues. I did not understand why I would have to send an email out to change queues? Like if I had a queue called accounts, but I wanted to change the email to the software queue, I would need to send the email out first? I didn't understand it. Maybe you can clarify. These are the main things that I encountered. I really love using OTRS. It is very useful in my job, and I thank you all for making it so wonderful. =)Diane

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