June 2002 - dev - OTRS mailing lists

New Ticket Number generator - Question
by Stefan Schmidt 03 Jul '02

03 Jul '02

Hi, I just tried to hack Date.pm to a new DateChecksum.pm (for an additional checksum appended to the regular TTN, like in STTS2). I did this, but in $HOME/var/log/procmail-2002-06.log there is a line like this: Undefined subroutine &Kernel::System::Ticket::Number::DateChecksum::GetTNByString called at /opt/OpenTRS/bin/..//Kernel/System/PostMaster.pm line 235, <STDIN> line 39. procmail: Non-zero exitcode (255) from "/opt/OpenTRS//bin/PostMaster.pl" Do I have to register the new Ticket hook anywhere or did I just a stupid mistake during coding? BTW: I attached the new module. BTW2: Is there a specific reason, why the default TTN is smthn. like that: 10001? Why the leading '1'? I want to create TTN's like in STTS, rotating the TTN's on a daily basis via cron. Stefan -- Stefan Schmidt Email: jsj(a)jsj.dyndns.org jsj(a)exsuse.de Bremen jsj-hb(a)t-online.de s.schmidt(a)iu-bremen.de

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New redhat's init script
by Pablo Ruiz Garcia 20 Jun '02

20 Jun '02

here it is ;) Probably when i have some time i finish my actual redhat's rpm file and include this file whithin it.. never known ;) -- Pablo Ruiz Garcia (Pci) Consultor de Seguridad - Tiger Team IP6 Seguridad (pruiz(a)ip6seguridad.com) http://www.ip6seguridad.com/pgp/pruiz.asc

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SetPermission.sh and nogroup
by Pablo Ruiz Garcia 20 Jun '02

20 Jun '02

Hi, i've been playing with SetPermissions.sh script, and i got a cuestion, redhat does not have a "nogroup" group, so I always modify the script to use otrs && apache group where it's needed. but what about passing the script two more conditional arguments "SetPermissions.sh /opt/OpenTRS otrs apache [otrs] [apache]" and if they exists use them, if not, work as it works by now? PD: On the actual cvs (don't know if later) the SetPermission.sh scripts does not correctly set permissions for TicketCounter.log i attach a fixed one which does the nogroup thing. Att. Pablo -- Pablo Ruiz Garcia (Pci) Consultor de Seguridad - Tiger Team IP6 Seguridad (pruiz(a)ip6seguridad.com) http://www.ip6seguridad.com/pgp/pruiz.asc

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Small patch
by Pablo Ruiz Garcia 14 Jun '02

14 Jun '02

When the customers email is smaller than the defined <OTRS_CUSTOMER_EMAIL[NUMBER]> (number) i got an error.. -- Pablo Ruiz Garcia (Pci) Consultor de Seguridad - Tiger Team IP6 Seguridad (pruiz(a)ip6seguridad.com) http://www.ip6seguridad.com/pgp/pruiz.asc

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Agent.pm patch
by Pablo Ruiz Garcia 14 Jun '02

14 Jun '02

diff -Nru -x var/ /opt/OpenTRS/Kernel/Output/HTML/Agent.pm ./Kernel/Output/HTML/Agent.pm --- /opt/OpenTRS/Kernel/Output/HTML/Agent.pm Sun Jun 9 18:54:38 2002 +++ ./Kernel/Output/HTML/Agent.pm Thu Jun 6 00:55:34 2002 @@ -58,19 +58,15 @@ $QueueStrg .= "<font color='$Self->{HighlightColor1}'>"; } # the oldest queue - if ($QueueIDOfMaxAge !~ /[?]/) { - if ($Queue{QueueID} == $QueueIDOfMaxAge) { - $QueueStrg .= "<blink>"; - } - } + if ($Queue{QueueID} == $QueueIDOfMaxAge) { + $QueueStrg .= "<blink>"; + } # QueueStrg $QueueStrg .= "$Queue{Queue} ($Queue{Count})"; - if ($QueueIDOfMaxAge !~ /[?]/) { - # the oldest queue - if ($Queue{QueueID} == $QueueIDOfMaxAge) { - $QueueStrg .= "</blink>"; - } - } + # the oldest queue + if ($Queue{QueueID} == $QueueIDOfMaxAge) { + $QueueStrg .= "</blink>"; + } # should i highlight this queue if ($Queue{MaxAge} >= $Self->{HighlightAge1} || $Queue{MaxAge} >= $Self->{HighlightAge2}) { -- Pablo Ruiz Garcia (Pci) Consultor de Seguridad - Tiger Team IP6 Seguridad (pruiz(a)ip6seguridad.com) http://www.ip6seguridad.com/pgp/pruiz.asc

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Last CVS breaks CheckDB.pl on my system..
by Pablo Ruiz Garcia 10 Jun '02

10 Jun '02

#/opt/OpenTRS/bin/CheckDB.pl Can't locate object method "Log" via package "Kernel::Config" (perhaps you forgot to load "Kernel::Config"?) at /opt/OpenTRS/bin/..//Kernel/System/DB.pm line 152. -- Pablo Ruiz Garcia (Pci) Consultor de Seguridad - Tiger Team IP6 Seguridad (pruiz(a)ip6seguridad.com) http://www.ip6seguridad.com/pgp/pruiz.asc

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Re: [otrs] howto automated email on close?
by Ingo Ciechowski 10 Jun '02

10 Jun '02

At 21:34 Uhr +0200 09.06.2002, Martin Edenhofer wrote: >Because usually you answer a ticket and set the next ticket state (e. g. >closed, open, ...). Then you do not need to inform the customer. > >But in some cases it would be useful. It gives the customer a >feeling of transparency. >[..] >If this feature is wanted we can discuss this on dev(a)otrs.org. Hi Martin, yes I'd love to have this feature - unfortunately right now I can't spent the time to dig into it... But I'll do so ASAP. Ingo -- -----BEGIN GEEK CODE BLOCK----- Version: 3.1 GCM/IT/B/O d+(-) s+:++ a C++ UL++++$ P++$ L+++@ E- W+++@ N+ o? K? w-- O M++@ V PS+ PE++ Y+ PGP++ t++ 5 X R tv+ b+@ DI+@ D--- G+ e? h-- r+++@ y? ------END GEEK CODE BLOCK------

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Re: Authentification abstraction
by Martin Edenhofer 09 Jun '02

09 Jun '02

Hi Atif, On Sun, Jun 09, 2002 at 04:53:55AM +0200, Atif Ghaffar wrote: > I want to separate user_information from auth_information. > The reason is that the authentification may come from some other source. > The authorization will still be done from otrs db. An excellent suggestion! > Examples. > > Users in LDAP: > Authentify from LDAP. (user/pass ok? next : deny) > Authorize from (user in db and isValid ? next : deny ) > > Users from another DB: > Horde users for example: > Or maybe a site running Slashcode/phpversion of slashdot > Authentify from another DB( define db, table, userfield, passfield) > Authorize from otrs > > Users from otrs DB: > Authentify from table (auth) > Authorie from table (system_users) > > makes sense? Of course. But could we put the abstraction into the "Main Library" (AuthDriver), to make it unimportant if the otrs-auth-driver works with: Authentify from table (auth) Authorie from table (system_users) or Authentify from table (system_users => login,pw) Authorie from table (system_users) as source? It looks nicer to me. PS: Excellent ideas. > Atif Ghaffar Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl

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List test!
by Martin Edenhofer 09 Jun '02

09 Jun '02

Hi, just a list test. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- socrate: 11:11am up 155 days, 21:58, 3 users, load average: 0.00, 0.00, 0.00

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